1. Once you’re logged in, tap More, then Update Profile
2. Tap the arrow beside your mobile number
3. Enter your new mobile number, then tap Update
4. Enter the One-Time PIN (OTP) sent to your registered email address to confirm your account

You will get acknowledged when the mobile number is successfully updated.

*Mobile number update made in the BDO Online app will not reflect in the old BDO Online Banking website and BDO Digital Banking app.

1. Once you’re logged in, tap More, then Update Profile
2. Tap the arrow beside your email address
3. Enter your new email address, then tap Update
4. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account

You will get acknowledged when the email address is successfully updated.

*Email address update made in the BDO Online app will not reflect in the old BDO Online Banking website and BDO Digital Banking app.

1. Once you’re logged in, tap More, then Manage Login
2. Tap Change PIN beside 6-digit PIN
3. Enter your current 6-digit PIN
4. Set up your new PIN. Make sure your PIN is non-sequential (e.g., 123456) and non-repeating (e.g., 000000)
5. Confirm your newly set 6-digit PIN

        a. If Face ID/Touch ID is enabled on your device settings
                i. Toggle on Face ID/Touch ID
                ii. Tap Enable Face ID/Enable Touch ID 
                    [For Face ID only] Tap OK to allow the app to access Face ID
                iii. A prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear
                iv.  Once verified, tap OK, and biometrics is already enabled as an alternative login method and transaction verification

        b. If Face ID/Touch ID is disabled on your device settings
                i. Open the Settings app of your iOS device
                ii. Tap Face ID & Passcode/Touch ID & Passcode, then enter your current passcode
                iii. Set-up Face ID/Touch ID
                iv. Once set up, go back to the app (Manage Login)
                v. Toggle on Face ID/Touch ID
                vi. Tap Enable Face ID/Enable Touch ID
                [For Face ID only] Tap OK to allow the app to access Face ID
                vii. A prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear
                viii. Once verified, tap OK, and biometrics is already enabled as an alternative login method and transaction verification

        a. If Fingerprint is enabled on your device settings
                    i.  Toggle on Biometrics
                    ii. Touch the fingerprint sensor
                    iii. Once verified, biometrics is already enabled as an alternative login method and transaction verification

        b. If Fingerprint is disabled on your device settings
                    i. Open the Settings app of your Android device
                    ii.Tap Biometrics and Security, then Fingerprints, then enter your current password
                    iii. If with existing Fingerprint, delete then add a new one. If without existing Fingerprint, tap Add fingerprint
                    iv. Toggle Fingerprint Unlock
                    v. Once enabled, go back to the app (Mange Login)
                    vi. Toggle on Biometrics
                    vii. Touch the fingerprint sensor
                    viii. Once verified, biometrics is already enabled as an alternative login method and transaction verification

1. Once you’re logged in, tap More, then Manage Login
2. Toggle off Face ID
3. A prompt to turn off Face ID login will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. On the BDO Online screen, toggle off Face ID

1. Once you’re logged in, tap More, then Manage Login
2. Toggle off Touch ID
3. A prompt to turn off Touch ID login will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. On the BDO Online screen, tap Settings at the upper left to go back to the main Settings menu
6. Tap Touch ID & Passcode, then enter your current passcode
7. Delete existing Fingerprint

1. Once you’re logged in, tap More, then Manage Login
2. Toggle off Biometrics
3. A prompt to turn off biometrics will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. Go to Biometrics and Security, tap Fingerprints, then enter your current password
6. Delete existing Fingerprint, then toggle off Fingerprint unlock

You can manage notifications for the following:
1. Balance - Get notified when your account balance is below your specified amount
2. Debit and Credit - Get notified when money is debited from or credited to your account
3. Transaction Status - Get notified on the status of your transaction 

1. Once you’re logged in, tap Accounts at the bottom of the screen to see all your accounts
2. Tap the bell icon at the upper right corner
3. On the Notifications screen, tap the settings icon at the upper right corner
4. On the Manage Notifications screen, select the notification feature you’d like to enable:
   • Transaction notification – get notified on your transaction status
   • Account notification – get notified on your account status and activities
     • Tap the account you’d like to enable account notifications
     • Select if you’d like to enable Balance or Debit and Credit account notifications
       To set the amount for Balance notifications, tap Amount, enter the amount you’d like to get notified, then tap Save

1. Once you’re logged in, tap Accounts at the bottom of the screen to see all your accounts
2. Tap the bell icon at the upper right corner
3. On the Notifications screen, tap the settings icon at the upper right corner
4. On the Manage Notifications screen, select the notification feature you’d like to disable:
   • Transaction notification – get notified on your transaction status
   • Account notification – get notified on your account status and activities
     • Tap the account you’d like to disable account notifications
     • Select if you’d like to disable Balance or Debit and Credit account notifications

1. Once you’re logged in, tap Accounts at the bottom of the screen to see all your accounts
2. Tap the bell icon at the upper right corner
3. On the Notifications screen, tap the message you would like to view

1. Once you’re logged in, tap More, then Manage Accounts 
2. Tap Add or Remove Own Account, then tap Add Own Account 
3. Fill out the required details and agree to the Undertaking, then tap Add

1. Once you’re logged in, tap More, then Manage Accounts 
2. Tap Add or Remove Own Account, then tap Add Own Account 
3. Fill out the required details and agree to the Undertaking, then tap Add

You will receive an email notification for every successful addition or removal of account. The added account will be immediately viewable on the account dashboard.

1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Add or Remove Own Account, then tap Add Own Account
3. Fill out the required details and agree to the Undertaking, then tap Add

Yes, there are no changes on the accounts displayed on the BDO Online Banking website.

1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Add or Remove Own Account, then tap Add Own Account
3. Fill out the required details and agree that all your active Trust accounts* will be visible in the app, then tap Add
4. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

*Only active accounts or accounts with balance will be added/viewable in BDO Online app.

1. Once logged in, tap More, then Manage Accounts
2. Tap Assign an Account to a Mobile Number, then select the account that you would like to assign
3. Enter the required details, then tap Assign
4. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm 

1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Assign an Account to a Mobile Number, then select the new account that you would like to assign to your mobile number, then tap Update
3. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm

1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Assign an Account to a Mobile Number, then Remove
3. Tap Remove to confirm

1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Assign an Account to a Mobile Number, then Remove
3. Tap Remove to confirm

1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Assign an Account to a Mobile Number, then select the account that you would like to assign 
3. Enter the required details, then tap Assign
4. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm

1. Once logged in, tap More, then Checkbook Services
2. Tap Reorder Checkbook
3. Enter required details, then tap Reorder
4. Review your request details, then tap Confirm
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN
6. You may Save Image or Share the successful transaction confirmation page.

1. Once logged in, tap More, then Checkbook Services
2. Tap Stop Payment Order
3. Fill out the required details, then tap Continue
4. Review your request details, agree with the Terms & Conditions, then tap Confirm
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering 6-digit PIN
6. You may Save Image or Share the successful transaction confirmation page.

Yes, just follow these steps to set limits on your debit card: 
1. Once you’re logged in, tap More, then Manage Cards 
2. Tap the debit card that you would like to change the daily spending limits, tap Set Daily Card Limits, then Edit
3. You can set daily card limits for the following:
    a. ATM Withdrawals – Cash withdrawal limit via ATM
    b. PIN-based Purchases – In-store purchases that require a signature or PIN
    c. No-PIN Purchases – Online purchases or in-store purchases that don’t require a PIN
    d. Online Purchases – Sub-limit of No-PIN purchases
4. Once done setting your daily limits, tap Update
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN
You will get acknowledged when the debit card limits are successfully updated.

You will receive an email notification for every successful change on your debit card limits.

1. Once you’re logged in, tap More, then Manage Cards
2. Tap the card that you would like to disable overseas transactions for, then toggle on Disable Overseas Transactions

1. Once you’re logged in, tap More, then Manage Cards
2. Tap the card you would like to enable, then toggle off Disable Overseas Transactions
3. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

Yes, just follow these steps to activate your credit card: 
1. Once you’re logged in, either:
     a. Tap Accounts to see all your accounts, then tap Activate Card on the credit card that you would like to activate
     b. Tap More, then Manage Cards. Select the card that you would like to activate, then tap Activate card

2. You will be redirected to Credit Card Activation - Home (bdo.com.ph).
     Enter the required details to verify your account, then tap Submit

1. Once you’re logged in, tap Send Money
2. Choose the transaction type:
       a. Own account - Send to your own BDO account
       b. Any BDO account - Send to another person's BDO account
      c. Other banks and wallets - Send to other local banks and mobile wallets via InstaPay or PESONet*
3. Fill out the required details, then tap Send
4. Review your details, then tap Confirm to send immediately or Schedule to schedule the transaction for later or as recurring. Scheduled transactions are only available for Send Money to own account, to any BDO account, and to other banks and wallets via InstaPay.
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN
6. You may Save Image or Share the successful transaction confirmation page

1. Once you’re logged in, tap QR, then Send Money
2. Choose the transaction type:
   • [iOS] Upload QR Code from Photos / [Android] Upload QR code from Gallery - Import the QR code from your Photos or Gallery
   • Scan QR code - Scan the QR code of the destination account
3. Fill out the required details, then tap Send
4. Review your details, then tap Confirm
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

1. Your own other BDO PHP, or USD, or third currency Savings and Checking Accounts (same currency transfer or USD to PHP)
2. Another person’s BDO PHP, USD or third currency Savings or Checking Account*
3. Other local banks and mobile wallets via InstaPay or PESONet**

1. Once you’re logged in, tap Send Money, then Other Banks and Wallets
2. Tap the Send to field to select your recipient’s bank and whether to Send Money via InstaPay or PESONet:
   • InstaPay – Send Money real-time of up to PHP 50,000
   • PESONET* – Send Money up to PHP 250,000 on the same day, if transaction is done on or before 3:00 PM*
3. Fill out the other required details, then tap Send. For PESONet transactions, make sure to provide the receiver’s complete first name and last name.
   
4. Review your details, then tap Confirm to send immediately or Schedule to schedule the transaction for later or as recurring. Scheduled Send Money transactions to other banks and wallets are only available for InstaPay transfers.
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

1. Once you’re logged in, tap QR, then Send Money
2. Choose the transaction type:
   • [iOS] Upload QR Code from Photos / [Android] Upload QR code from Gallery - import the QR code from your Photos or Gallery
   • Scan QR code - scan the QR code of the destination account
3. Fill out the required details, then tap Send
4. Review your details, then tap Confirm
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

1. On the success screen of your Send Money to Any BDO account or Send Money to Other banks and wallets transaction, tap Favorite at the lower right corner (beside Save Image and Share)
2. Enter your preferred Favorite nickname, then tap Save
3. You will get acknowledged when the details are successfully saved to favorites
4. On your next transaction, just tap Select from Favorites on the input transaction details screen and choose the receiver’s details you wish to Send Money to

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Send Money to Any BDO Account or Send Money to Other Banks and Wallets
3. Tap the + icon at the upper right corner
4. Enter the required details, then tap Save

You will get acknowledged when the newly added Send Money recipient is successfully saved to favorites.

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Send Money to Any BDO Account or Send Money to Other Banks and Wallets
3. Choose the favorite receiver you would like to update, then tap Edit
4. Enter the new details, then tap Save

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Send Money to Any BDO Account or Send Money to Other Banks and Wallets
3. Choose the favorite receiver you would like to permanently delete, then either:
        a. Swipe left on the chosen receiver, then tap X, or
        b. Tap the receiver, then Delete
4. Tap Delete to confirm the deletion of saved favorite

Yes, you can Send Money from your own USD account to your own PHP account.

1. Once you’re logged in, tap Pay, then Pay Bills
2. Select or search the biller you would like to pay to
3. Fill out the required details, then tap Pay
4. Review your details, then tap Confirm to pay immediately or Schedule to schedule the transaction for later or as recurring
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN
6. You may Save Image or Share the successful transaction confirmation page

After a payment, you can tap Favorite at the lower right corner of the success screen to save your biller details.
Next time you pay, just select from your favorite billers so that you don't need to enter the details anymore.

1. Make a payment to your biller
2. On the success screen of your Pay Bills transaction, tap Favorite at the lower right corner (beside Save Image and Share)
3. Enter your preferred Favorite nickname, then tap Save
4. You will get acknowledged when the details are successfully saved to favorites
5. On your next transaction, just tap Select from Favorites on the Select Billers transaction screen and select your biller

1. On the success screen of your Pay Bills transaction, tap Favorite at the lower right corner (beside Save Image and Share)
2. Enter your preferred Favorite nickname, then tap Save
3. You will get acknowledged when the details are successfully saved to favorites
4. On your next transaction, just tap Select from Favorites on the Select Billers transaction screen and select your biller. 

1. Once you’re logged in, tap More, then Manage Favorites
2. Tap Pay Bills
3. Tap the + icon at the upper right corner
4. Enter required details, then tap Save

You will get acknowledged when the newly added biller is successfully saved to favorites.

1. Once you’re logged in, tap More, then Manage Favorites
2. Tap Pay Bills
3. Choose the favorite biller you would like to update, then tap Edit
4. Enter the new details, then tap Save

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Pay Bills
3. Choose the favorite biller you would like to permanently delete, then either:
   • Swipe left on the chosen biller, then tap X
   • Tap the biller, then tap Delete
4. Tap Delete to confirm the deletion of saved favorite

BDO Credit Card payments made via BDO Online, ATMs, and Cash Deposit Machines will be reflected within the same banking day. Payments to all other billers made after 10 PM are considered next banking day transactions.

Pay Bills transactions for some billers are only accepted until 10pm. Transactions made after the cut-off time will be rejected. For future payments, make sure to do them before 10pm.

1. Once you’re logged in, tap Pay, then Buy Load
2. Enter the mobile number you are buying load for or tap the address book icon to search for the mobile number from your phonebook. Make sure that the mobile number is in the 11-digit format (e.g., 09123456789)
3. Choose the network provider of the mobile number, then tap Buy
4. Tap Amount and choose from the list of available load amounts
5. Choose the account where the transaction will be deducted from, then tap Buy
6. Review your details, then tap Confirm to buy immediately or Schedule to schedule the transaction for later or as recurring
7. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN
8. You may Save Image or Share the successful transaction confirmation page

After a payment, you can tap Favorite at the lower right corner of the success screen to save your receiver details. Next time you pay, just select from your favorite receivers so that you don't need to enter the details anymore.

1. On the success screen of your Buy Load transaction, tap Favorite at the lower right corner (beside Save Image and Share)
2. Enter your preferred Favorite nickname, then tap Save
3. You will get acknowledged when the details are successfully saved to favorites.
4. On your next transaction, just tap Select from Favorites on the transaction screen and select the receiver’s details you wish to buy load for.

1. Once you’re logged in, tap More, then Manage Favorites 
2. Tap Buy Load 
3. Tap the + icon at the upper right corner
4. Enter required details, then tap Save

You will get acknowledged when the newly added receiver’s mobile number is successfully saved to favorites.

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Buy Load
3. Choose the favorite mobile number you would like to update, then tap Edit
4. Enter the new details, then tap Save

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Buy Load
3. Choose the favorite mobile number you would like to permanently delete, then either:
   • Swipe left on the chosen mobile number then tap X
   • Tap the mobile number, then tap Delete
4. Tap Delete to confirm the deletion of saved favorite

1. Once you’re logged in, tap QR, then Send Money
2. Choose the transaction type:
       a. [iOS] Upload QR Code from Photos / [Android] Upload QR code from Gallery - Import the QR code from your Photos or Gallery
       b. Scan QR code - Scan the QR code of the destination account
3. Fill out the required details, then tap Send
4. Review your details, then tap Confirm
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

1. Once you’re logged in, tap QR, then Request Money
2. Fill out the required details, then tap Generate QR
3. You may Save Image or Share the QR code generated

1. Once you’re logged in, tap QR, then Withdraw Money  
2. Fill out the required details, then tap Generate QR  
3. You may Save Image or Share the QR code generated* 

1. Generate a QR code on your BDO Online app
2.  Go to the any QR-enabled BDO ATM (located in selected BDO branches), then tap QR Code Transaction on the screen
3. Scan your QR code and wait for the transaction to be completed

1. Once you’re logged in, tap QR, then Deposit Money
2. Tap Own Account or Any BDO Account
3. Fill out the required details, then tap Generate QR
4. Review your details, then tap Confirm
5. You may Save Image or Share the QR code generated* 

1. Generate a QR code on your BDO Online app
2. Go to the any BDO Universal Teller Machine (located in selected BDO branches), then tap QR Code Transaction on the screen
3. Scan your QR code, then put the cash in the bin
4. Review and confirm your cash deposit summary, then wait for the transaction to be completed

1. Once you’re logged in, tap Send Money for Send Money transactions or Pay for Pay Bills or Buy Load transactions, then View Scheduled
2. Choose the specific transaction type to update:
   • [Send Money] Own Account, Any BDO Account, or Other Banks and Wallets
   • [Pay] Pay Bills or Buy Load
3. Choose the specific scheduled transaction you would like to update, then tap Edit
4. Enter the new details, then tap [Send Money] Send / [Pay Bills or Buy Load] Pay
5. Review your details, then tap Schedule 
6. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

1. Once you’re logged in, tap Send Money for Send Money transactions or Pay for Pay Bills or Buy Load transactions, then View Scheduled 
2. Choose the specific transaction type to cancel:
   • [Send Money] Own Account, Any BDO Account, or Other Banks and Wallets
   • [Pay] Pay Bills or Buy Load
3. Choose the specific scheduled transaction you would like to cancel, then tap Delete
4. Tap Delete to confirm the cancellation of scheduled transaction

The date reflected in your transaction history is the posting date of your transaction. This may differ from your transaction date. Transactions made during weekends and holidays will be part of the transactions on the next banking day.

Most transactions will be reflected in the BDO Online app, except for the following:

• Scheduled transactions
• Saved templates for transactions
• Changes in contact information
• Password updates
• Enrolled or saved billers
• Enrolled third party BDO accounts
• Enrolled prepaid mobile numbers
• Created account nicknames

These transactions will only be applied to the channel you used to make them. This means that the listed transactions above made using the old BDO Online Banking website will not reflect in the BDO Online app, and vice versa.

Cash Card Reload will no longer be available in the BDO Online app. You may continue doing this on the BDO Online Banking website.