Get a chance to win exciting prizes

Earn raffle entries when you sign up and scan, send, pay with BDO Pay.

Promo runs June 9 to September 30, 2025. T&Cs apply. Per DTI Fair Trade Permit No. FTEB 226818. Series of 2025.

BDO Pay

Scan, Send, Pay – just like Belle Mariano​

Make BDO Pay your go-to payment app. No cash-in needed – charge straight from your BDO Bank Account or Credit Card. ​

BDO Pay
BDO Pay | Download the app on iOS, Android | BDO Unibank, Inc.

Find out how to get started with BDO Pay​

Watch these helpful videos to discover how you can choose to pay with your BDO Credit Card or Bank Account.​

BDO Pay
Use BDO Pay with your credit card or bank account | Download the app on iOS, Android

Features

BDO Rewards is now on BDO Pay!

For BDO Online Users:
For BDO customers without BDO Online yet:

Frequently Asked Questions

BDO Pay is an app that offers you a convenient way to make payments through features like Send and Receive Money, Pay Bills, and Scan or Show QR. 

BDO Pay is an app linked to your BDO accounts and/or credit card. It lets you use your account's available balance or credit card limit to make easy payments. Some of its features include Scan to Pay, Split Bill, Send & Receive Money, and Pay Bills.

BDO Online lets you keep track of your finances and manage your accounts, such as Savings, Checking, Loans, Trust Accounts, and more. You can access BDO Online by downloading the app or via web browser.

Anyone can sign up for the BDO Pay app! See which category you fall under, and follow the steps to sign up.

1. People with BDO Online Banking

If you have a BDO Savings, Checking, or Credit Card account enrolled in Online Banking, you can sign up for the BDO Pay app. Just use your BDO Online username and password.

2. BDO account holders and credit cardholders

If you have at least one BDO account or credit card but have no Online Banking yet, you can also sign up for the BDO Pay app. But first, you have to enroll your BDO account in Online Banking. 
Here’s how to sign up for BDO Online: 

  1. Download the BDO Pay app from Google Play, App Store, or AppGallery 
  2. At the bottom of the homescreen, tap Sign up > Savings or Checking account
  3. Enter the required details and agree to the terms and conditions 
  4. Create your username and password, then tap Submit

Once your Online Banking account has been created, you can use your login details to sign up for the BDO Pay app. 

3. People with no BDO accounts yet

Open a BDO Basic Account to use the BDO Pay app. To sign up, you need to download the BDO Pay app and tap Open a Basic Account to get started.

Once you've signed up for the BDO Pay app, you can enjoy features like Scan to Pay, Send and Request Money, Split Bill, Pay Bills - and even more coming soon!

The app may be downloaded and accessed using Android, iOS (iPhone®), and Harmony OS devices. Please make sure that you have the latest OS version (Android 8.0 and up, iOS 15.0 and up or EMUI 8.0) in order to access the BDO Pay app.

You may check the app version on the login screen.  
 
The latest version of the BDO Pay app is: 
Android: Version 1.7.4  
iOS: Version 1.7.4

Harmony OS: Version 1.7.4

View our Terms and Conditions here: BDO Pay App Terms and Conditions

To sign up for BDO Pay, you must already have an existing account in BDO Online and follow these steps:  

  1. Download and open the BDO Pay app 
  2. Enter your username and password for BDO Online 
  3. Enter the OTP sent to your registered mobile number  
  4. Review and agree to the Terms & Conditions and Data Privacy Consent  
  5. Enable biometrics as login option*     
  6. Create a Passcode
  7. Set your Default Payment Account, Default Receiving Account, and choose which accounts to link to BDO Pay 

*Biometrics login is dependent on the capability of your device.

Default Payment Account: the pre-selected source account for transactions 
Default Receiving Account: the selected account where you will receive money sent to your mobile number

If you forgot your password, this is what you can do:

  1. On the screen where you're asked for your BDO Online username and password, tap Need help logging in?
  2. Tap Reset password
  3. Enter your BDO Online username and the last 4 digits of your account or card number
  4. Enter the OTP sent to your registered mobile number 
  5. Nominate and confirm your new password. Remember, your new password: 
    • Must have at least 8 characters
    • Must contain a lowercase letter 
    • Must contain an uppercase letter 
    • Must contain a number 
    • Must contain a special character (except: backslash [\], double quotes [""], and single quote ['])
    • Must not be an old password

An email notification for every successful password change will be sent to your registered email address.

If you forgot your username, follow these steps:

  1. On the screen where you're asked for your BDO Online username and password, tap Need help logging in?
  2. Tap Get my Username
  3. Enter your registered email address
  4. Your username will be sent to your registered email address 

Yes, as long as you use the Philippine or international mobile number connected to your BDO Online Banking account and you are able to receive One-Time PINs through that number. 

As long as you also have a BDO Online Banking account, yes, you can still sign up for BDO Pay.
Right now, linked BDO Credit Cards can only be used for Scan to Pay transactions in BDO Partner Merchants.

Here are the things that could lead to an unsuccessful sign-up, and what you can do to fix it:

  1. Your sign-up process might have been interrupted by an unstable internet connection. Check your internet connection and try again.
  2. There might have been a typo in your BDO Online Banking details. Double-check your details and try again. Make sure you are using your BDO Online username and password to sign up.
  3. The mobile device you’re using may have been jailbroken (iPhone)/rooted (Android). Please try to sign up for the BDO Pay app using a different device.

Make sure you BDO Rewards Card is linked and activated. Here's how you can do it on the BDO Pay app: 

Steps to Link your BDO Rewards Card:

  1. Open your BDO Pay app and tap More on the dashboard
  2. Tap Link/Unlink Accounts
  3. Tick the box for BDO Rewards Card and tap Update

 

Steps to Activate your BDO Rewards Card:

  1. On the BDO Pay accounts dashboard (under Home tab), swipe right to view your Inactive Rewards Card
  2. Tap Activate Card 
  3. Start earning and managing your Rewards Peso Points 

Just follow these steps:

  1. Tap Accounts at the bottom of the screen and select your BDO Rewards account
  2. Tap Transfer Points 
  3. Fill out the required details, then tap Transfer Points 
  4. Review your details, then Confirm

Yes, you can transfer your credit card points to BDO Rewards using the BDO Pay app. Just follow these steps:

  1. Log in to BDO Pay. Tap the card image of the account or tap Accounts at the bottom of the screen and select the credit card account, then Transfer Points.
  2. Tap BDO Rewards Card to send to your own or another person’s BDO Rewards account.
    Tap BDO Credit Card Cash Credit to send to your BDO Credit Card Cash Credit account 
  3. Fill out the required details, then tap Transfer Points
  4. Review the details, agree to the BDO Rewards Program Terms & Conditions, then tap Confirm

For transfer rewards transactions, users will be redirected to Deals | BDO Unibank, Inc.

For AMEX Cardholders:

  1. From the BDO Pay Dashboard, scroll down and go to the “Make it easy” section
  2. Tap the banner with the headline “Redeem your American Express Membership Rewards Points”

For Diners Club Cardholders:

  1. From the BDO Pay Dashboard, scroll down and go to the “Make it easy” section
  2. Tap the banner with the headline “Redeem your Travel Miles”

 

Yes, qualified transactions made using BDO Pay can also earn Credit Card Peso Points.

No. You would have to convert your Credit Card Peso Points to Cash Credits first. Once processed and posted, the Cash Credit amount will be deducted from your outstanding balance.

Yes, you can transfer Credit Card Peso Points to any BDO Rewards Card nominated by the Principal Cardholder. 

Principal Cardholder: Primary account holder responsible for managing and using a credit or debit card account.

None. There are no fees when transferring your Credit Card Peso Points to your own or another person's BDO Rewards Card. 

Please allow seven (7) to ten (10) banking days from the date of redemption. 

None! You can choose to convert or transfer your entire Peso Points balance. You can redeem starting at 1 Credit Card Peso Point.

Redemption of Credit Card Peso Points is considered final and can no longer be cancelled or transferred back as Peso Points. 

BDO Pay e-commerce is an online payment acceptance solution that allows merchants to accept BDO Pay as a payment method. This means that you can now pay using the BDO Pay app in select online shops.

When checking out on supported e-commerce platforms, select BDO Pay as your payment method. You will be prompted to log in to your BDO Pay app to complete the transaction via push notification or the notification bell if you are logged into the app.

All BDO accounts linked to your BDO Pay app are available as a source of payment. This includes Savings Account, Checking Account, Basic Account, Debit cards, and Credit cards.

No, there are no additional fees for using BDO Pay on supported e-commerce platforms.

BDO Pay users can choose which accounts* to link during sign-up. If you want to link or unlink afterwards, follow the steps below:

  1. Once you're logged in, tap More,  then Link/Unlink Accounts (under Account Management). You'll see a list of all accounts you can link to BDO Pay.
  2. To link additional accounts, tap on the checkboxes next to the account name. To unlink an account and remove it from BDO Pay, tap on the blue checkmark next to the account name.
  3. Tap Update

You can link up to 40 accounts on the BDO Pay app. This is how many you can link per account type: 

  • BDO Basic Account - 1 account only 
  • Savings or Checking Account - maximum of 20 accounts
  • Credit Cards - maximum of 20 cards 

All your personal BDO accounts* and cards automatically appear in your Link/Unlink Account screen. You simply have to select which ones you want to use on BDO Pay.

If an account still doesn’t appear even if it’s been more than 48 hours since you’ve opened it, please call the BDO Contact Center at any of these numbers:

Metro Manila: (+632) 8888-0000

International Toll-Free Numbers: IAC +800-8-CALLBDO (2255-236)

*Joint OR accounts need to be added to display on Link/Unlink Accounts list.

Yes, you can change your default account on BDO Pay even after you sign up. Just follow these steps:

  1. Once you're logged in, tap Accounts > account settings icon at the upper right of the screen, or tap More > Link/Unlink Accounts
  2. Select which accounts you want to set as your Default Payment Account and Default Receiving Account
  3. Tap Update to save your changes 

No, you can only set one (1) Default Payment Account and one (1) Default Receiving Account. 

If you set your Credit Card as your default account, you will be able to use it to Scan to Pay in BDO Partner Merchants, but not to Send or Receive Money. Money received will go to the nominated default receiving account. 

If you don’t have a Checking or Savings account linked, the transaction will not push through.

No, you can only link your BDO Savings Account, Checking Account, BDO Basic Account, and BDO Credit Cards to BDO Pay.

Yes, just follow these steps to add your Joint OR account: 

  1. Once you're logged in, tap More, then Add/Remove Account
  2. Fill out the required details and agree to the Undertaking, then tap Add

Yes, you can view and download your Credit Card Statements using the BDO Pay app. Just follow these steps:

  1. Once logged in, tap the Credit Card account you would like to view or download your eSOA, then tap View Details, then View Statements
  2. Choose the month and year you would like to view
  3. Tap the share icon at the upper right corner to save or download

Yes, you can easily hide or unhide your available balance or credit limit by tapping the eye icon on the app dashboard.

If you hide your balance before logging out, it will remain hidden when you log back in.

Yes, you can use your mobile number to receive money for your account. Just assign an account to your registered mobile number. Here’s how:

  1. Once logged in, tap More
  2. Under Account Management, tap Assign an Account, then select the account you would like to assign
  3. Enter required details, then tap Assign
  4. Review the account details, confirm by ticking the box beside the confirmation box, then tap Confirm
  5. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm

You will receive an email notification for every successful assignment of account to your registered mobile number.

Note: Assigning an account to your registered mobile number will only let you receive money from participating banks or wallets. Sending money to a mobile number is not yet available.

To update the assigned account to your registered mobile number, just follow these steps:

  1. Once logged in, tap More
  2. Under Account Management, tap Assign an Account, then tap the assigned account to update
  3. Select a new account to assign, then tap Update
  4. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm

You will receive an email notification once the new account has been successfully assigned to your registered mobile number.

To remove the assigned account to your mobile number, just follow these steps:

  1. Once logged in, tap More
  2. Under Account Management, tap Assign an Account, then tap Remove
  3. Tap Remove to confirm 

You will receive an email notification once you have successfully removed the assigned account to your mobile number

Note: Assigning an account to your registered mobile number will only let you receive money from participating banks or wallets. Sending money to a mobile number is not yet available.

No, you need to remove first the assigned account to your old mobile number, then assign again any of your accounts to your new mobile number.

To Create/Edit your account nickname, just follow these steps: 

  1. Tap the card image of the account you want to update
  2. Tap the 3-dot icon at the upper right of the screen
  3. Select Edit account nickname
  4. Enter your preferred nickname and tap Save

Changing your password is quick and easy. Here’s how:

  1. Once you’re logged in, tap More at the bottom of the screen
  2. Under App Security, select Change Password
  3. Enter your current password, nominate and confirm your new password, then tap Submit
  4. Enter the OTP (One-Time Password) sent to your registered mobile number

Note: You cannot reuse an old password, and you’ll receive an email notification once your password is changed. If you’re logged into BDO Online Banking, you’ll be logged out and need to register your device again.

Just follow these steps to change your Passcode:   

  1. Once you’re logged in, tap More > Set Login Options (under “App Security”), then tap Change Passcode
  2. Enter current Passcode
  3. Nominate and confirm your new Passcode, then tap Next, then Ok 

No, changing your BDO Pay Passcode will not change your BDO Online app Passcode, and vice versa.

This feature is available only on phones that support biometrics. If your device supports fingerprint or face authentication, follow these steps to set it up on your BDO Pay app: 

  1. Go to More > Set Login Options
  2. Toggle on [iOS] Enable Face ID or Enable Touch ID / [Android] Enable Biometrics, then follow the instructions to set up your biometrics

Yes, if you enabled biometrics as a login option, anyone whose biometrics is also saved on your device will be able to log in to your BDO Pay app. 

Yes! To update your BDO Pay-registered mobile number, use BDO Online and follow these steps: 

  1. Once you’re logged in, select More, then Update Profile > Mobile Number
  2. Enter and confirm your new mobile number
  3. Enter the One-Time PIN (OTP) sent to your registered email address to confirm your update

Push notifications for the BDO Pay app may not be turned on for your device. Check the notification settings on your phone and adjust the permissions you have for the app. 

If the notifications you’re not getting are account-related (e.g. Transaction Status), check the Notification Bell > Settings icon and make sure account-related transaction notifications are enabled. 

In case you haven’t received a push notification you’ve been expecting, check the BDO Pay app icon to see if there’s a notification badge. You can also check in-app by tapping on the Notification Bell.

You can change your notification settings for the BDO Pay app by going to your phone’s notifications and adjusting the permissions you have for the app.   

You can also turn off account-related notifications for BDO Pay by following these steps:

  1. On your BDO Pay app dashboard, tap the bell icon, then the settings icon
  2. Select which notification you don’t want to receive and toggle to turn off

For your security and protection, you can only have one (1) BDO Pay app-registered device.

If you’ve reached the maximum number of allowed registered devices and wish to change to a new one, just log in with your username and password using the new device, enter the One-Time PIN (OTP) sent to your registered mobile number, and nominate a Passcode.  
 
The system will automatically unlink your previously registered device/s once your new device is successfully registered.

No, you can add a mobile device to use specifically with the BDO Pay app only. 

Note: OTP for new device registration is sent to the mobile number registered to BDO Online.

Yes, you can temporarily lock your Debit or Credit Card to block any transactions. Just follow these steps:

  1. Once you’re logged in, tap More, then Manage Cards (under “Account Management”)
  2. Tap the Debit or Credit card you would like to lock, then toggle on Lock Card

Your card’s image will have a “LOCKED” tagging once your card is successfully locked. 

You can also unlock your Debit or Credit Card so you can use it for your transactions. Just follow these steps:

  1. Once you’re logged in, tap More, then Manage Cards (under “Account Management”)
  2. Tap the Debit or Credit card you would like to unlock, then toggle off Lock Card
  3. Confirm your transaction with your biometrics or Passcode 

Make sure to activate your new credit card only when you’ve already received the physical card. Follow these steps to activate:

  1. Log in to BDO Pay app
  2. Tap Home, from the Account Dashboard, go to your inactive credit card
  3. Tap Activate Card
  4. Enter card details
  5. Tap Activate

For Credit Card Renewal:

  1. Log in to BDO Pay app
  2. Tap Accounts and swipe to see your inactive card
  3. Tap Activate New Card
  4. Alternatively, from the Account details page, tap Activate New Card
  5. Once tapped, you will be redirected to Credit Card Activation - Home

Yes, all source accounts (BDO Savings, Checking, Basic Account) including BDO Credit Card* can be used when scanning QR Ph codes.  

*BDO Credit Card can be used to scan a merchant's BDO-issued QR Ph code.  

You can scan all official merchant QR Ph codes from BDO and other providers (e.g. GCash, Maya).

Yes, QR codes generated by individuals (with the InstaPay logo) can be scanned. This will be treated as a Send Money transaction and will have corresponding fees if they are non-BDO users.  

For now, only BDO Savings, Checking, and Basic Accounts can be used to scan other merchants’ QR Ph codes.  
However, all source accounts including BDO Credit Card can be used to scan the merchants’ BDO-issued QR Ph codes.

None! There are no charges for scanning any official merchant QR Ph code, even those from other providers. Enjoy in-store payments under QR Ph for FREE using the app.  

Yes, to view the limits for Scan to Pay transactions, check out this page

Yes, your payments will be reflected in real time.  

Please ask the cashier to void the transaction or get in touch with the QR Ph code provider.

Check from the list below what message you’re getting, what it means, and what steps you can take to fix this.

NOTIFICATION
WHAT YOU SHOULD DO
For your security, we've logged you out due to inactivity. Log in again to continue. Log in to your BDO Pay app again and re-scan the QR.
You need an active BDO Savings, Checking, or Basic Account to do this. 
 
If you have any of these accounts, link them by going to More > Link/Unlink Accounts. 
 
You can also open an account here.

Link an active BDO Savings, Checking, or Basic Account before trying again.

You also have the option to open a new account that you can link to the app once activated.

Your account is inactive

To continue using BDO Pay, go to your BDO branch of account to reactivate it.

 If your account is a BDO Savings or Checking Account visit your BDO branch of account to reactivate.

Account inactive

Cash in to reactivate, then try again.

 If you have a BDO Basic Account, simply cash in at any BDO Cash Deposit Machine to reactivate.

This account's balance isn't enough for this transaction.

Cash in or select another account, then try again.

 Choose another account linked to your BDO Pay app, or cash in to complete the transaction.

There have been too many attempts to log in with your fingerprint.

For your security, please log in with your Passcode.

 Log in with your Passcode to continue your transaction.
For your security, your account has been temporarily locked. Unlock it by resetting your Passcode. Tap Forgot Passcode? Tap Forgot Passcode? and follow the steps to reset it.
Is your internet connection OK? Check and try again. Double-check if your mobile data is on or if you’re properly connected to WiFi, then re-scan the QR code.

Transaction interrupted

Check your balance before trying again. If the amount has already been deducted, check your email for transaction confirmation.

Check your account balance and your email to see if the transaction went through to avoid being charged twice.

If your balance did not change and no confirmation email was received, try again.

Ask the cashier to call their QR Ph provider’s hotline.

Check if your camera lens is dirty or if there is something blocking a portion of the QR code, then try again.

If you are shopping in-store and have trouble scanning a cashier-generated QR code, just ask the cashier to generate a new one. If you’re having trouble scanning the generic displayed QR code and no other QR payment options are available, please inform the merchant that there is a problem with their displayed QR code. Please use a different payment option in the meantime.   

There are several convenient options to Send Money to other people:

To Send Money to your Own account:
1. Tap Send Money from the quick links under your deposit account or tap Pay at the bottom of the screen to go to the Pay & Request menu
2. Choose Own Account
3. Select which from your accounts to send to and receive from
4. Enter the amount to be sent
5. Review the details, then tap Confirm. Then, confirm your transaction using your biometrics or Passcode.

To Send Money to Any BDO Account:
1. Tap Send Money from the quick links under your deposit account or tap Pay at the bottom of the screen to go to the Pay & Request menu
2. Choose Any BDO Account
3. Enter your recipient's BDO account number, or scan or upload the recipient's QR code, then select your source account
4. Enter the amount to be sent
5. Review the details, then tap Confirm. Then, confirm your transaction using your biometrics or Passcode.

To Send Money to Other Banks and Wallets (via InstaPay):
1. Tap Send Money from the quick links under your deposit account or tap Pay at the bottom of the screen to go to the Pay & Request menu
2. Choose Other Bank or Wallet
3. Select the bank, then enter your recipient's account name and number, or scan or upload the recipient's QR code. Select your source account.
4. Enter the amount to be sent
5. Review the details, then tap Confirm. Then, confirm your transaction using your biometrics or Passcode.

To Send Money to a BDO Pay Contact:
1. Tap Send Money from the quick links under your deposit account or tap Pay at the bottom of the screen to go to the Pay & Request menu
2. Choose BDO Pay Contact
3. Enter the recipient’s mobile number and the amount to be sent. Select your source account.
4. Review the details, then tap Confirm. Then, confirm your transaction using your biometrics or Passcode.

After a payment, you can tap Favorite at the lower right corner of the success screen to save your receiver details. Next time you pay, just select from your favorite receivers so that you don’t need to enter the details anymore.

You can Send Money to your own BDO accounts, other BDO accounts as well as other banks and mobile wallets.

Yes, there is a transaction fee of PHP 10 for every Send Money to other banks or wallets.

If you have a BDO Savings Account, Checking Account, or Basic Account, you can send up to PHP 50,000 via InstaPay (inclusive of fees), and another PHP 500,000 to other BDO accounts daily.

No, you can save them as a Favorite! At the success screen of your Send Money transaction, simply tap Favorite to save them as one of your Favorites.

You can also add them manually through these steps:
1. Once you're logged in, tap More
2. Tap Manage Favorites (under "Account Management"), then select whether the receiver you're sending money to is another BDO account (Send Money to Any BDO Account), a BDO Pay contact (Send Money to BDO Pay Contact), or from other bank or wallet (Send Money to Other Bank or Wallet)
3. Tap Add a Favorite or the plus sign at the upper right of the screen
4. Fill in the details then tap Save

If you want to update a Send Money Favorite, follow these steps:

  1. Once you're logged in, tap More
  2. Tap Manage Favorites (under "Account Management"), then select whether the receiver you're sending money to is another BDO account (Send Money to Any BDO Account), a BDO Pay contact (Send Money to BDO Pay Contact), or from other bank or wallet (Send Money to Other Bank or Wallet)
  3. Select your favorite
  4. Tap the pencil icon at the upper right of the screen
  5. Update the details, then tap Save

If you want to delete a Send Money Favorite, follow these steps:

  1. Once you’re logged in, tap More
  2. Tap Manage Favorites (under “Account Management”), then select whether the receiver your sending money to is another BDO account (Send Money to Any BDO Account), a BDO Pay contact (Send Money to BDO Pay Contact), or from other bank or wallet (Send Money to Other Bank or Wallet)
  3. Select your favorite
  4. Tap the trash bin icon at the upper right of the screen
  5. Tap OK to confirm deletion

There may be two possible reasons why your transaction failed.
Here’s what you can do:

1. Your receiver hasn’t updated their BDO Pay app yet - you can Send Money via account number instead
2. Your receiver doesn’t have a Savings or Checking account linked to their BDO Pay app – ask them for another account you can send to

There are two possible reasons why your transaction failed, and here’s what you can do:  

  1. Your receiver hasn’t updated their BDO Pay app yet - you can Send Money via account number or QR code instead
  2. Your receiver doesn’t have a Savings, Checking, or Basic account linked to their BDO Pay app – ask them for another account you can send to

You can pay your bills by following these easy steps:

  1. Tap Pay Bills from the quick links under your deposit account, or tap Pay at the bottom of the screen to go to the Pay & Request menu then tap Pay Bills
  2. Search for your biller or choose from the categories
  3. Enter your billing details and the amount to be paid
  4. Review the details, then tap Confirm. Then, confirm your transaction using your biometrics or Passcode.

After a payment, you can tap Favorite at the lower right corner of the success screen to save your biller details. Next time you pay, just select from your favorite billers so that you don’t need to enter the details anymore.

No, you can save them as a Favorite! On the success screen of your Pay Bills transaction, simply tap Favorite to save them as one of your Favorites.

You can also add them manually through these steps:

  1. Once you’re logged in, tap More
  2. Tap Manage Favorites (under "Account Management”), then Pay Bills
  3. Tap Add a Favorite or the plus sign at the upper right of the screen
  4. Fill in the details then tap Save

If you want to update a Pay Bills Favorite, follow these steps:

  1. Once you’re logged in, tap More
  2. Tap Manage Favorites (under "Account Management), then Pay Bills
  3. Select your favorite biller
  4. Tap the pencil icon at the upper right of the screen
  5. Update the details, then tap Save

If you want to delete a Pay Bills Favorite, follow these steps:

  1. Once you’re logged in, tap More
  2. Tap Manage Favorites (under “Account Management”), then Pay Bills
  3. Select your favorite biller
  4. Tap the trash bin icon at the upper right of the screen
  5. Tap OK to confirm deletion

None. The Pay Bills service is free!

With BDO Pay, you can pay your bills for utilities, internet, cable, phone, credit cards, insurance, investments, loans, and even tuition! 

To view the full list of billers, visit Pay Bills > Partner Billers

Yes, you can use the BDO Pay app to pay for bills beyond the due date if your billers allow it in their policies. They may also charge you a late payment fee. 
Please double-check with your biller.  

Yes, you can pay for multiple accounts under one biller. You can also save each of the account as a Favorite to make future payments easier. 

You can save up to fifty (50) Favorites.

No, you have to create a unique nickname for each Saved Biller.  

If you entered the wrong amount or entered the wrong bill details, please reach out to the customer service of the biller.  

You can split a bill with at least one other person, and with up to 10 other people. You may or may not choose to include yourself in the split. If the split amount isn’t exact and has a remainder (e.g. PHP 41.6667), the first person listed in the Split Bill will pay at least PHP 0.03 more.

Each person can send up to PHP 50,000 for a Split Bill transaction.

You can Split Bill with any BDO Account, except BDO Credit Cards.

No, you cannot cancel a Split Bill request after it has been made. Please coordinate directly with the other BDO Pay users you split the bill with instead.

You can only Request Money from other BDO Pay users. 

To Request Money, just follow these simple steps:

  1. Tap the Request Money from the quick links under your deposit account, or tap Pay at the bottom of the screen to go to the Pay & Request menu then tap Request Money
  2. Enter the amount, and choose the contact you want to Request Money from
  3. Review the details and then tap Confirm

 

No, you cannot cancel a Request Money transaction after it has been made. Please coordinate directly with the BDO Pay user you requested from instead.  

You can Request Money from only one person per transaction, but you can send multiple requests to the same person. You don’t have to wait for a response to your request before making another one.   

If you need to Request Money from more than one person at the same time, use Split Bill instead.   

No. Currently, you can only Request Money from BDO Pay users who are in your phone’s contact list.  

No, you can only receive money through a BDO Savings, Checking, or Basic Account. If you only have a BDO Credit Card linked to BDO Pay, the Request Money transaction will not push through.  

You can buy load by following these easy steps:

  1. Tap Pay at the bottom of the screen, then Buy Load
  2. Enter the mobile number you are buying load for or tap the address book icon to search for the mobile number from your phonebook. 
  3. Choose the telecom provider of the mobile number, then tap Next  
  4. Select the load amount and then tap Buy
  5. Review the details, then tap Confirm. Then, confirm your transaction using your biometrics or Passcode.

After a payment, you can tap Favorite at the lower right corner of the success screen to save your receiver details. Next time you pay, just select from your favorite receiver so that you don’t need to enter the details anymore.

You can Buy Load for prepaid mobile numbers under the following network providers: Smart, TNT, Sun, Globe, TM, and DITO.

No, you can save them as a Favorite! At the success screen of your Buy Load transaction, simply tap Favorite to save them as one of your Favorites.

You can also add them manually through these steps:

  1. Once you’re logged in, tap More
  2. Tap Manage Favorites (under "Account Management”), then Buy Load
  3. Tap Add a Favorite or the plus sign at the upper right of the screen
  4. Fill in the details then tap Save

You can save up to fifty (50) favorites.

To update your Buy Load favorite, just follow these steps:

  1. Once you’re logged in, tap More
  2. Tap Manage Favorites (under “Account Management”), then tap Buy Load
  3. Choose the mobile number you wish to update, then tap the pencil icon
  4. Enter the new details, then tap Save

To delete a mobile number from your favorites, just follow these steps:

  1. Once you’re logged in, tap More
  2. Tap Manage Favorites (under “Account Management”), then tap Buy Load
  3. Choose the mobile number you would like to delete, then tap the trash bin icon
  4. Tap Delete to confirm deletion

None. The Buy Load service is free!

Generate a QR code using the BDO Pay app, then use the generated QR code to withdraw.
Just follow these steps to generate a QR code:

  1. Once you're logged in, tap Pay, then Withdraw Cash via QR (under "Transact via ATM")
  2. Fill out the required details, then tap Generate QR
  3. Review the details, then tap Confirm. Then confirm your transaction using your biometrics or Passcode.
  4. You may Save Image or Share the QR code generated 
    Note: Generated QR Code is valid for 30 minutes only. 

Follow these steps to Withdraw Cash via QR code:

  1. Generate a QR code on the BDO Pay app 
  2. Go to a BDO ATM*, then tap QR Code Transaction on the screen 
  3. Scan your QR code and wait for the transaction to be completed 
    Note: *QR-enabled ATMs are available in select areas only.

 

Generate a QR code using the BDO Pay app, then use the generated QR code to deposit cash to Own Account or to Any BDO Account. 

Just follow these steps to generate a QR code: 

  1. Once you're logged in, tap Pay 
  2. Under "Transact via ATM", tap Deposit to Own Account or Deposit to Any BDO Account 
  3. For Deposit to Own Account - Default QR code uses the default receiving account. Tap Generate Custom QR Code to select other own accounts. 

    For Deposit to Any BDO Account - Fill out the required details, then tap Generate QR 
  4. You may Save Image or Share the QR code generated*
    *Generated QR code is valid for 24 hours

 

Follow these steps to Deposit Cash via QR:

  1. Generate a QR code on the BDO Pay app 
  2. Go to any Universal Teller Machine (located in select BDO branches), then tap QR Code Transaction on the screen 
  3. Scan your QR code, then put the cash inside the bin
  4. Review and confirm your cash deposit summery, then wait for the transaction to be completed

Yes, Scan to Pay, Send Money, Buy Load and E-Commerce transactions on the BDO Pay app are debited in real time.

For Pay Bills, the amount is also debited from your account in real time, but the posting date of payment varies according to the merchant biller.

Yes, all your BDO Pay transactions will reflect in your BDO Online account, and vice versa.

The BDO Pay app will always ask you to review and confirm a transaction before processing it. Because of this, all BDO Pay app transactions are considered final and cannot be cancelled. Please coordinate directly with your Merchant, Biller, or other BDO customers for any changes you want to make to your transaction. 

Your transaction is still being processed. You will receive a notification to confirm that your transaction is either successful or unsuccessful. To get updates on the status of your transaction, make sure to enable notifications for Transaction Status in the BDO Pay app.

You can choose to pay using your BDO Credit Card for your Scan to Pay transactions on straight payments only. Currently, BUY NOW, PAY LATER (BNPL) purchases using the BDO Pay app are not yet available.

The following Credit Card, Remittance, and Checkout Services are also available in the BDO Pay app:

Credit Card

  • Request for Credit Card Re-delivery
  • Request for Cash Advance PIN
  • Dispute a Transaction
  • Check Credit Card Application Status
  • Get Additional Credit Card
  • Get a Supplementary Card
  • Get a Virtual Card
  • Installment Offers
    • Cash Installment
    • Purchase Convert
    • Balance Convert
    • Balance Transfer

Remittance – Remit Status Inquiry

Checkout – BDO Checkout

Note: You will be redirected to the BDO website for these services.

There are lots of things you can do to keep your BDO accounts safe and secure! Here are some important tips:

  • Never share your username, password, and Passcode with anyone else.
  • Never give your Credit Card number and expiry date, CVV, and OTP to anyone else.
  • Only Scan to Pay or upload BDO Pay QRs from people you know.
  • Check your transaction history regularly, and call the BDO Contact Center at (+632) 8888-0000 if you notice any unrecognized transactions.
  • If you use your BDO Pay app to receive payments, don't trust screenshots of transaction receipts alone. Check if it's recorded in your transaction history, too.

Please report phishing attempts via email or any other scam websites or text messages to reportphish@bdo.com.ph. Please make sure you forward the entire email, instead of just sending screenshots.

If you suspect that someone has taken over your account, please call the BDO Contact Center at (+632) 8888-0000.

Please report the unrecognized or unauthorized transaction by calling the BDO Contact Center at (+632) 8888-0000.

Check the official list of BDO email addresses and sender names for notifications, advisories, and marketing. Just follow these steps: 

  1. Go to bdo.com.ph
  2. Search for "Sender Names" to view the official SMS and Email senders. 
    For SMS, select "Official SMS Senders"
    For email, select "Official Email Senders"

In addition, emails from @prd.bdopay.azure.backbaseservices.com are also legitimate. 

Metro Manila Number: (+632) 8888-0000

Domestic Toll-Free Numbers: 
(PLDT and Globelines): #8888-0000

International Toll-Free Number*: 
(IAC)+800-8-CALLBDO (2255-236) 
*International Toll-Free Number Reminder: Charges apply for calls made using a mobile number.

Effective April 1, 2025 in accordance with the BSP Circular 1195:  

Yes. BDO complies with the regulations set forth by the BSP.

InstaPay
“Within 1 hour from the receipt of the sender’s payment instruction”

When you Send Money to other banks and wallets via InstaPay through BDO’s digital channels, your transaction is routed through BancNet, as BSP’s designated clearing switch operator for InstaPay. The 1-hour processing time begins once BancNet receives the transaction, validates it on their and the receiving bank’s end, and sends a response back to BDO.

PESONet
“Within 2 hours from the receipt of the settlement report by the bank or e-money issuer”

When you Send Money to other banks and wallets via PESONet through BDO’s digital channels, your transaction is routed through the Philippine Clearing House Corporation (PCHC), as BSP’s designated clearing switch operator for PESONet. The 2-hour processing time begins once BDO generates a settlement report for your transaction (i.e. timed-out transactions) or receives a settlement report from PCHC for the rejected or returned transactions.

Transactions made on or before 3:00 PM will be processed on the same day. Transactions made after 3:00 PM, on weekends, and holidays will be processed on the next banking day.

You may also refer to the table below for the detailed processing breakdown of PESONet transactions when made through the BDO digital channels:  

 

      For Unsuccessful Transations
Transaction Time Processed Starting at Crediting to beneficiary by Receiving Bank* If transaction is deemed unsuccessful during BDO's batch processing, expect funds to be returned by If transaction is deemed unsuccessful during PCHC's batch processing or Receiving Bank's batch processing, expect funds to be returned by
12:00 AM - 9:00 AM 10:00 AM same day 1:00 PM same day 1:00 PM same day 4:00 PM same day
9:01 AM - 12:00 PM 1:00 PM same day 4:00 PM same day 4:00 PM same day 7:00 PM same day
12:01 PM - 3:00 PM 4:00 PM same day 7:00 PM same day 7:00 PM same day 1:00 PM next banking day
3:01 PM - 11:59 PM 10:00 AM next banking day 1:00 PM next banking day 1:00 PM next banking day 4:00 PM next banking day
Weekends and Holidays 10:00 AM next banking day 1:00 PM next banking day 1:00 PM next banking day 4:00 PM next banking day

*The actual crediting of funds to the receiver’s account depends on the receiving bank’s processing schedule.

InstaPay
Make sure you input the correct details of your recipient. If confirmed correct but the intended recipient did not receive the amount sent, the funds should be automatically returned to your account within one hour. If the funds are still not returned after one hour, we will automatically investigate your transaction. While it is being checked, monitor both source and destination accounts. The debited amount should be reversed or posted within three banking days from the transaction date.

PESONet
Make sure you input the correct details of your recipient. If confirmed correct but the intended recipient did not receive the amount sent*, the funds should be automatically returned to your account within two hours*. If the funds are still not returned after two hours, we will automatically investigate your transaction. While it is being checked, monitor both source and destination accounts. The debited amount should be reversed or posted within three banking days from the transaction date.

*Dependent on the batch processing schedule

Yes, a transaction may not be successfully credited or crediting may be delayed due to the following reasons:  
a. BDO’s connection is temporarily unavailable.*  
b. BancNet (InstaPay) or PCHC (PESONet) is experiencing downtime or unstable.*  
c. The receiving bank’s connection is down/not available or slow to respond.  
d. The receiving bank rejected the transaction (e.g., the account number does not exist).  
  
  
*Return of funds is dependent on system availability. Monitor both source and destination accounts. The debited amount should be reversed or posted within three banking days from the transaction date.   

Immediately report unrecognized or unauthorized transactions by calling the BDO Contact Center at (+632) 8888-0000.

Once InstaPay and PESONet transaction details are confirmed by the sender, the transaction is considered final and cannot be cancelled. If funds are sent to the wrong beneficiary account, call the BDO Contact Center so we can help coordinate with the receiving bank. Please note that refunds are not guaranteed especially if the erroneous account number provided is a valid account.

For assistance with InstaPay or PESONet transactions, please contact the BDO Contact Center at (+632) 8888-0000.

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