We're here to help!
Follow these steps on the BDO Online app
Step 1
On the login screen, tap Need help logging in?
Step 2
Tap I'd like to reset my password.
Step 3
Enter your username and the last four (4) digits of your BDO Debit/Credit Card or Checking/Savings Account, then tap Next.
Step 4
Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account.
Step 5
Set up your new password. It must have at least 8 characters, an upper and lowercase, a number, and a special character (except ' " /), and must not be an old password.
Step 6
Once password reset is successful, you can already use your new password to log in to your BDO Online app.
Reminder
Your new password will reflect on BDO Pay, but will not reflect on the BDO Online Banking website (online.bdo.com.ph). The password for the old Online Banking website is unchanged and maintained separately.
Follow these steps on the BDO Online app
Step 1
When this shows up, tap X at the upper left corner.
Step 2
Tap the bell icon at the upper right corner of the screen.
Step 3
Tap the specific transaction notification to view the details or its final status.
Step 4
Tap X to go back to Notifications page. You can also tap Save Image, Share, or Save to Favorite.
Follow these steps on the BDO Online Banking website (online.bdo.com.ph)
Step 1
On the login screen, click Forgot your password?
Step 2
Enter your User ID, then click Verify.
Step 3
Enter the last four (4) digits of your BDO Debit/Credit Card or Checking/Savings Account Number enrolled in Online Banking, then click Submit.
Step 4
Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account, then click Submit.
Step 5
Set up your new password. It must have an upper and lowercase, a number, and a special character. Must not be the same as your username and does not use [!#$%^&*;”] or consecutive characters like 123 or abc.
Reminder
Your new password will not reflect on the BDO Online app or on BDO Pay. The password for the old Online Banking website is maintained separately.
Frequently Asked Questions
BDO Online app and BDO Pay app
The BDO Online app and the BDO Pay app share the same username and password. Password updates on the BDO Online app and on the BDO Pay app will not be reflected on the BDO Online Banking website (online.bdo.com.ph).
- On the login page, tap Need help logging in? > I’d like to reset my password
- Enter your username and the last 4 digits of your account or card number, then tap Next
- Enter the OTP sent to your registered mobile number to confirm your account
- Set up your new password
- Must have at least 8 characters
- Must contain a lowercase letter
- Must contain an uppercase letter
- Must contain a number
- Must contain a special character (except backslash [\], double quotes [“”] and single quote [’])
- Must not be an old password
- Once password reset is successful, you can already use your new password to log in to your BDO Online app
- On the login page, tap Need help logging in? > Reset password
- Enter your username and the last 4 digits of your account or card number, then tap Next
- Enter the OTP sent to your registered mobile number to confirm your account
- Set up your new password
- Must have at least 8 characters
- Must contain a lowercase letter
- Must contain an uppercase letter
- Must contain a number
- Must contain a special character (except backslash [\], double quotes [“”] and single quote [’])
- Must not be an old password
The BDO Online Banking website does not share the username and password with the BDO Online app and BDO Pay app. Password updates on the BDO Online Banking website will not be reflected on the BDO Online app and BDO Pay app.
- On the login screen, click Forgot your password
- Enter your User ID, then tap Verify
- Enter the last 4 digits of your account or card number enrolled in Online Banking, then click Submit
- Enter the OTP sent to your registered mobile number, then click Submit
- Enter and confirm your new password, and see the successful password reset message on the screen
BDO Pay is our digital payments app. It is linked to your BDO accounts and/or credit card. It lets you use your account's available balance or credit card limit to make easy payments. Some of its features include Scan to Pay, Split Bill, Send & Receive Money, and Pay Bills.
You may delete the old BDO Digital Banking app since it is no longer available for Android and iOS users, while Huawei users can still access it until January 20, 2025 only.
