Loan Client Request
Auto Loan
Update your information
Make changes to your Auto-Debit Arrangement account
Call Customer Contact Center at (+632) 8631-8000 for due date change and request for computation of accrued interest payable prior to change.
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- Submit Customer Request Form at the nearest available BDO branch.
Click here for other loan inquries.
Request for loan documents
- Certificate of Registration
- Promissory note with Chattel Mortgage
Submit Request Form online
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Get computation of the amount needed to be paid to settle loan in full.
Submit Online Form for the following requests:
- Certificate of Conformity/Encumbrance
- Certificate of Full Payment
Submit Customer Request Form at the nearest BDO Branch for the following:
- Certificate of Outstanding Balance
- History of Payment
Click here for other loan inquries.
Set an appointment as soon as you receive a notification to claim your collateral documentsÂ
Note: Choose your preferred date and time from 9:00am to 3:00pm on banking days. No walk-ins allowed.
Should you miss your scheduled appointment, you may set a new appointment after three (3) banking days.
Should you miss your scheduled appointment, you may set a new appointment after three (3) banking days.
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Prepare all requirements for the release of collateral. Click to see complete requirements.
Kindly expect an SMS and email confirmation of your appointment with a BDO email address where you should send a copy of one (1) valid government-issued ID (with 3 specimen signatures) of the Claimant/s (Borrower/s / Registered Owner/s and/or Authorized Representative) for advance validation. Original copies to be presented upon claiming of the collateral documents.
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Please be advised that there is a 6-month claim period from the date of notification release of collateral documents. After which, a Safekeeping Fee will be charged. Details as follows:
- After 6 months from notification of availability of collateral document – ₱500 per Loan Account
- Every year, thereafter, that the documents remain unclaimed – Additional ₱500
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Click here for other loan inquries.
Home Loan
Update your information
Make changes to your Auto-Debit Arrangement account
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Call Customer Contact Center at (02) 8631-8000 for due date change and request for computation of accrued interest payable prior to change.
- Submit Customer Request Form at the nearest BDO branch.
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To Lengthen (add no. of years) or Shorten (lessen no. of years) your Loan Term, submit the following requirements at any BDO Branch.
Lengthening
- Filled Out Customer Request Form
- Proof Income (any of the following)
- Bank statement for the last 6 months
- Certificate of Employment (COE) / Income Tax Return (ITR) / Pay slip (if employed)
- Income Tax Return (ITR) / Audited Financial Statement (if self-employed)
- Updated Real Estate Tax Receipts and Tax Declaration on Land and Improvements
- Photocopy of Official Receipts for the appropriate fees paid
- Amendment Fee ₱3,000
- Processing Fee ₱3,000
- Documentary Stamps (computation: Outstanding Balance / ₱200 x 1.5)  Â
ShorteningÂ
- Filled Out Customer Request Form
- Proof Income (any of the following)
- Bank statement for the last 6 months
- Certificate of Employment (COE) / Income Tax Return (ITR) / Pay slip (if employed)
- Income Tax Return (ITR) / Audited Financial Statement (if self-employed)
- Updated Real Estate Tax Receipts and Tax Declaration on Land and Improvements
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Click here for other loan inquries.
Request for loan documents related to your account.
- Transfer Certificate of Title
- Condominium Certificate Title
- Loan Agreement
- Disclosure Statement
Ask for a statement indicating future amortizations due and its application to interest and principal.
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Submit Request Form online
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Get computation of the amount needed to be paid to settle loan in full.
Submit Online Form for the following requests:
- Certificate of Full Payment
Submit Customer Request Form at the nearest BDO Branch for the following:
- Certificate of Mortgage
- Certificate of Outstanding Balance
- History of Payment
Click here for other loan inquries.
Submission of Endorsed Life Insurance Policy
Submit the following at nearest BDO branch
- Customer Request Form
- Photocopy of Life Insurance Policy, endorsed to BDO Unibank, Inc.
- Letter of Undertaking  Â
(Applicable only if insurance is not yet fully paid; should be signed by all borrowers)
Once request is approved, prepare the following for submission:
- Original copy of Endorsed Life Insurance Policy
-Â Should be issued by a Philippine Insurance company accredited by BDOI - Coverage period is not less than the term of the loan
- Official Receipt or Certificate of Full Payment for entire period
Click here for other loan inquries.
Set an appointment as soon as you receive a notification to claim your collateral documentsÂ
Note: Choose your preferred date and time from 9:00am to 3:00pm on banking days. No walk-ins allowed.
Should you miss your scheduled appointment, you may set a new appointment after three (3) banking days.
Should you miss your scheduled appointment, you may set a new appointment after three (3) banking days.
Prepare all requirements for the release of collateral. Click to see complete requirements.
Kindly expect an SMS and email confirmation of your appointment with a BDO email address where you should send a copy of one (1) valid government-issued ID (with 3 specimen signatures) of the Claimant/s (Borrower/s / Registered Owner/s and/or Authorized Representative) for advance validation. Original copies to be presented upon claiming of the collateral documents.
Â
Please be advised that there is a 6-month claim period from the date of notification release of collateral documents. After which, a Safekeeping Fee will be charged. Details as follows:
- After 6 months from notification of availability of collateral document – ₱500 per Loan Account
- Every year, thereafter, that the documents remain unclaimed – Additional ₱500
Â
Click here for other loan inquries.
Multipurpose Loan
Update your information
Make changes to your Auto-Debit Arrangement account
Â
Call Customer Contact Center at (+632) 8631-8000 for due date change and request for computation of accrued interest payable prior to change.
Â
Â
- Submit Customer Request Form at the nearest available BDO branch.
Â
To lengthen (add no. of years) or shorten (lessen no. of years) your Loan Term, submit the following requirements at any BDO branch.
Â
Lengthening
- Completed Customer Request Form
- Proof Income (any of the following)
- Bank statement for the last 6 months
- Certificate of Employment (COE) / Income Tax Return (ITR) / Pay slip (if employed)
- Income Tax Return (ITR) / Audited Financial Statement (if self-employed)
- Updated Real Estate Tax Receipts and Tax Declaration on Land and Improvements
- Photocopy of official receipts for the appropriate fees paid
- Amendment Fee –₱3,000
- Processing Fee –₱3,000
- Documentary Stamps (computation: Outstanding Balance / ₱200 x 1.5  Â
ShorteningÂ
- Completed Customer Request Form
- Proof Income (any of the following)
- Bank statement for the last 6 months
- Certificate of Employment (COE) / Income Tax Return (ITR) / Pay slip (if employed)
- Income Tax Return (ITR) / Audited Financial Statement (if self-employed)
- Updated Real Estate Tax Receipts and Tax Declaration on Land and Improvements
Click here for other loan inquries.
Request for loan documents related to your account.
- Transfer Certificate of Title
- Condominium Certificate Title
- Loan Agreement
- Disclosure Statement
Submit Request Form online
Â
Â
Ask for a statement indicating future amortizations due and its application to interest and principal.
Â
Submit Request Form online
Â
Â
Get computation of the amount needed to be paid to settle loan in full.
Â
Â
Submit Request Form online
Â
Submit Online Form for the following requests:
- Certificate of Full Payment
Submit Customer Request Form at the nearest BDO branch for the following:
- Certificate of Mortgage
- Certificate of Outstanding Balance
- History of Payment
Click here for other loan inquries.
Submission of Endorsed Life Insurance Policy
Submit the following at nearest BDO branch
- Customer Request Form
- Photocopy of Life Insurance Policy endorsed to BDO Unibank, Inc.
- Letter of Undetaking  Â
(Applicable only if insurance is not yet fully paid; should be signed by all borrowers)
Â
Â
Once request is approved, prepare the following for submission:
- Original copy of Endorsed Life Insurance Policy
-Â Should be issued by a Philippine Insurance company accredited by BDOI. - Coverage period is not less than the term of the loan
- Official Receipt or Certificate of Full Payment for entire period
Click here for other loan inquries.
Set an appointment as soon as you receive a notification to claim your collateral documentsÂ
Note: Choose your preferred date and time from 9:00am to 3:00pm on banking days. No walk-ins allowed.
Should you miss your scheduled appointment, you may set a new appointment after three (3) banking days.
Should you miss your scheduled appointment, you may set a new appointment after three (3) banking days.
Prepare all requirements for the release of collateral. Click to see complete requirements.
Kindly expect an SMS and email confirmation of your appointment with a BDO email address where you should send a copy of one (1) valid government-issued ID (with 3 specimen signatures) of the Claimant/s (Borrower/s / Registered Owner/s and/or Authorized Representative) for advance validation. Original copies to be presented upon claiming of the collateral documents.
Â
Please be advised that there is a 6-month claim period from the date of notification release of collateral documents. After which, a Safekeeping Fee will be charged. Details as follows:
- After 6 months from notification of availability of collateral document – ₱500 per Loan Account
- Every year, thereafter, that the documents remain unclaimed – Additional ₱500
Â
Click here for other loan inquries.
For any complaint or concern, the client may visit our branch or our BDO Consumer Assistance Management System online at https://www.bdo.com.ph/consumer-assistance. The client agrees and understands that BDO shall take actions within 7 to 10 banking days from receipt of complete information and relevant documents in hard copies or electronic form from the client. For complaints/concerns requiring more time to investigate and resolve, BDO will accordingly advise the client including the progress thereof.
Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline:Â (+632) 8840-7000
BDO Contact Center:
Hotline:Â (+632) 8888-0000
Outside Metro Manila
(PLDT/Globelines): #8888-0000
(For landline only, press # followed by 8888-0000)
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International Toll-Free:
This channel is dedicated to handling online banking enrollment and/or updating of registered online banking contact information of overseas clients. For phishing reports, please send the email to reportphish@bdo.com.ph.
