Benefits
Program information
- How do I log in to the Mastercard Travel Pass app? Can I use my existing credentials?
You will receive a notification between March 31 and April 30, 2025, sent to your email address registered with Travel With Us, outlining the transition steps and guiding you through the registration process for Mastercard Travel Pass..
- What should I do if I cannot register to Mastercard Travel Pass?
Please ensure you are using the latest version of the Mastercard Travel Pass app and refer to the notification email you will receive before the transition period begins. If you are still unable to register on Mastercard Travel Pass, please contact call the 24-Hour Dedicated Concierge at (632) 8840-7777.
- Will there be any downtime where I cannot access the service during the transition process from the Mastercard Travel With Us website to Mastercard Travel Pass app?
No, Travel With Us will remain operational during the transition period.
- What will happen to my remaining entitlement on Mastercard Travel with Us?
Remaining entitlement from Mastercard Travel With Us will be transferred to your Mastercard Travel Pass account when your account transitions.
- What should I do if my Airport Transfer entitlement in Mastercard Travel Pass is incorrect after transition?
Please contact DragonPass customer service team for assistance. DragonPass customer support will end on May 31, 2025.
Email: travelwithus@dragonpass.com
Phone: +44-8081966002
For any questions regarding Airport Transfer or transition after this date, please reach call the 24-Hour Dedicated Concierge at (632) 8840-7777.
- How will the Mastercard Travel With Us transition affect my Airport Limo booking?
Bookings on Travel With Us will be accepted until April 30, 2025. Thereafter, users should book via Mastercard Travel Pass. Existing Cardholders can access and view past bookings on Travel with Us until April 30, 2025.
- Will my existing bookings and future bookings be transferred to the Mastercard Travel Pass app?
No, bookings are not transferred to Mastercard Travel Pass. You can log in to Travel With Us to review your existing bookings under 'My Order History' before Travel With Us is discontinued on April 30, 2025.
You can also retrieve booking details from the confirmation SMS and email sent to the mobile number and email address provided at the time of booking. Please reach out to DragonPass customer support if further assistance is required after Travel With Us is discontinued.
Email: travelwithus@dragonpass.com
Phone: +44-8081966002
DragonPass customer support will end on May 31, 2025. For any questions regarding Airport Transfer or transition after this date, please call the 24-Hour Dedicated Concierge at (632) 8840-7777.
- Can I still access my booking history from the Mastercard Travel with Us platform?
Yes, you can continue to log in to the Travel With Us to review your booking history anytime under 'My Order History' before Travel With Us is discontinued on April 30, 2025. You can also retrieve booking details from the confirmation SMS and email sent to the mobile number and email address provided at the time of booking.
- Can I use both Mastercard Travel with us website and Mastercard Travel Pass app?
Yes, you can continue using Mastercard Travel With Us until April 30, 2025, or until you transition to Mastercard Travel Pass, whichever comes first. After this date, we encourage you to start using Mastercard Travel Pass.
- Will my Mastercard Travel With Us Airport Limo reservation scheduled after 30 April 2025 be fulfilled?
Yes. Rest assured, all Airport Limo reservations made through Mastercard Travel With Us will be fulfilled.
- How does the booking process differ in the Mastercard Travel Pass app?
The booking process on Mastercard Travel Pass is similar to Travel With Us. Please refer to the Mastercard Travel Pass FAQ on Airport Transfer for more details. https://mastercardtravelpass.dragonpass.com/faq
- How do I cancel my active booking on Mastercard Travel With Us?
Active bookings can be cancelled through Travel With Us before it discontinues on 30 April 2025, subject to cancellation rules. Please seek DragonPass customer support for cancellation assistance if the booking date is after the decommissioned date.
DragonPass customer support will end on May 31, 2025.
Email: travelwithus@dragonpass.com
Phone: +44-8081966002
For any questions regarding Airport Transfer or transition after this date, please call the 24-Hour Dedicated Concierge at (632) 8840-7777.
- How do I cancel my Airport Limo reservation after Mastercard Travel With Us discontinues on 30 April 2025?
You can cancel your Airport Limo reservation on Mastercard Travel With Us before it discontinues on 30 April 2025, subject to prevailing cancellation rules. After this date, please contact DragonPass customer service for assistance.
- How will I be refunded if I cancel my active booking after Travel With Us?
Refunds are processed according to existing Mastercard Travel With Us refund policies and may take up to 14 business days. Refunds will be made through the original payment method. Your entitlement will be refunded and transferred to your Mastercard Travel Pass membership.
- Visit mastercardtravelpass.dragonpass.com or download the Mastercard Travel Pass app via the App Store or Google Play Store and enter the details of your Qualified Card.
- Create an account by filling out the required information. A verification code will be sent to your registered email address.
- Accept the Privacy Policy and Terms and Conditions and set a password to complete the registration.
- Visit mastercardtravelpass.dragonpass.com or open your Mastercard Travel Pass app and log in to your account.
- Select “Book a limousine” and fill out the required information:
- Pick-up / Drop-off details (Date, Time, Location*)
- Flight details
- Number of passengers and luggages
- Select car type* from the list of available options and input passenger details.
- Review booking details and choose "Use entitlement" to avail of the complimentary limo service.
*Additional charges may apply.
- Who is eligible for the Benefit?
The Benefit is available to Principal and Supplementary Cardholders of BDO World Elite Mastercard whose accounts are active and current (i.e., no past due in both Peso and Dollar Accounts). Enrollment is required to avail of the Benefit.
- How do I access the Benefit?
Qualified Cardholders can access the Benefit through the Mastercard Travel Pass website: mastercardtravelpass.dragonpass.com or app which can be downloaded on the App Store and Google Play Store. A Qualified Cardholder visiting the MTP website or app for the first time will be required to perform a one-time registration to create a user account. You may also reach out to Mastercard Concierge for assistance.
- How do I register an account to access the Benefit?
Qualified Cardholders need to perform a one-time registration to create a user account via the Mastercard Travel Pass website or app. The website is accessible via desktop or mobile while its app version is available on iPhone and Android devices. Qualified Cardholders will be validated for eligibility during the process.
- Can I change my registration details after registration is complete?
You can only update your mobile number and email address after your account registration is complete. You may contact the 24-Hour Dedicated Concierge for assistance at (+632) 8840-7777. Qualified Cardholders may also reach out to Mastercard Concierge for assistance. e them immediately when you see them in your account.
- What benefits can BDO World Elite Mastercard Cardholders enjoy?
All Qualified Cardholders who have successfully registered a user account for the Benefit will be able to make reservations for the Airport Limo service, get one (1) entitlement to a complimentary Limo ride, and enjoy preferential rates charged to their BDO World Elite Mastercard.
- How many Entitlements do I have?
Qualified Cardholders are entitled to one (1) complimentary Airport Limo service per calendar year.
- What is the validity of my Entitlement?
Your one (1) Airport Limo service Entitlement is valid from January 1st to December 31st of the same year. Unused entitlement will not be carried over to the following year.
- How do I redeem/use my Entitlements?
To redeem/use an Entitlement, please apply the Entitlement upon check out at the end of the Limo reservation process. Only one Entitlement can be applied for each reservation. Each Entitlement can only be used once. Entitlement can only be redeemed against the standard service reservation and do not cover surcharges incurred due to add-ons such as car type upgrade.
- How do I make a reservation for the Limo service?
Reservations can be made on the Mastercard Travel Pass website or app once a Qualified Cardholder has successfully created a user account.
The cost of the service based on the Qualified Cardholder’s booking requirements will be provided during the reservation process.
If Entitlements are available to the Qualified Cardholder, this may be used during check out to offset against the full cost of the reserved service.
Where Entitlements are not available or insufficient to cover the full cost of the service, Qualified Cardholders will be able to charge the payable amount to their BDO World Elite Mastercard.
All reservations for Limo services must be completed at least 48 hours prior to the scheduled pick-up time.
- Is Limo reservation only available via the website?
Currently, reservations are only offered via the website, which is accessible via desktop or mobile. Qualified Cardholders may also reach out to Mastercard Concierge for assistance.
- How do I decide on the car type to select when making a reservation?
The Airport Limo service offers different car types to cater to different capacity requirements. The capacity details for number of passengers and number of luggages are indicated for each car type offered. Please consider this information when making a selection. Other factors to also take into account would be the size of the luggages as well as whether child seat/s is/are required. Actual vehicle make and model provided may vary according to region of travel and availability at time of service.
Comfort: Toyota Crown, Honda Accord, Nissan Teana or similar.
Sedan: Audi A6 or similar in Mainland China cities, Toyota Camry or similar in selected Asian cities, Mercedes-Benz E-Class, BMW 5 Series or similar in most other cities.
MPV: Buick GL8 or similar in Mainland China cities, Mercedes-Benz V-Class, Toyota Alphard or similar in most other cities.
- Can I make a Limo reservation on behalf of someone else?
Yes, you can. To reserve the service on behalf of someone else, please indicate by selecting the checkbox “I’m making this booking for someone else” in the reservation form on the Benefit Website. Kindly note that service entitlement given by Mastercard or the Bank is strictly not to be resold and meant for use by the Qualified Cardholder and/or guest of the Qualified Cardholder exclusively. DragonPass reserves the right to void any bookings and forfeit the related entitlement if the booking is found to be resold.
- What is the cost of the Limo service, and do I need to pay for it?
If Entitlements are available to the Qualified Cardholder, this may be used during check out to offset against the full cost of the reserved service. Entitlements are not redeemable against surcharges. Where Entitlements are not available or insufficient to cover the full cost of the service, Qualified Cardholder will be able to charge the payable amount to their BDO World Elite Mastercard.
The cost of the service based on the Qualified Cardholder’s booking requirements will be provided during the reservation process.
Factors which will determine the cost of the service are:- Car type: The car type differs in terms of capacity for number of passengers and number of luggages. The larger car type will typically be at a higher cost.
- Time of reservation: There will be a surcharge of 20% for all Airport Limo services between 21:00 to 08:00 hours.
- Excess mileage: Airport Limo provides ground transport from participating airports to city centre locations or from city centre locations to participating airports. Excess mileage will incur a surcharge for pick-up/drop-off point located outside the city center.
- Infant/Child Seat: Add-on of Infant or Child Seat/s will incur a surcharge. This is applicable regardless of whether the selection to add on is due to local regulations or otherwise.
- Special Events: There may be a limited supply or non-availability of limo services before, during, and/ or after special events (such as the Olympics and Rugby World Cup in Japan and the Formula 1 races in Singapore) because such special events may impact the available resources and operations in the host city. As such, additional surcharges may apply for Limo services reserved before, during, and/ or after such special event periods.
- How can I request for a child seat?
Please select the “Child Seat” option when making the reservation on the Benefit Website. Please note the surcharge applicable displayed next to the option when making the selection.
- Can I cancel/amend a reservation?
Cancellations of the Limo service reservation can be done via the Mastercard Travel Pass website or app by going to Profile > Order History > Select your booking > Cancel Booking. In addition, Qualified Cardholders who had reserved their Limo service via Mastercard Concierge will be able to also cancel their Limo reservation via Mastercard Concierge.
Cancellations for the Airport Limo service made at least 24 hours in advance of scheduled service time will be eligible for a refund of entitlement and/or payment amount, based on mode of payment applicable for the reservation. Refunds (if any) will be issued based on the payment method Qualified Cardholders have used and will take up to 14 Business days.
Amendments to a reservation cannot be made after a reservation has been submitted. If you wish to amend your reservation, please cancel the existing reservation and make a new reservation with the new details. Service reservation must be at least 48 hours in advance of scheduled service time. Qualified Cardholders who had reserved their Limo service via Mastercard Concierge can contact Mastercard Concierge for assistance.
- How will I be informed of the driver’s details for the Limo service reservation?
You will receive a notification via SMS and email with the information of the assigned driver at least 3 hours prior to the scheduled pick-up time. You can also retrieve details of your reservation under “My Order History” on the Benefit Website.
- What should I do if I have not received the SMS/email notification with the driver’s information?
If you have not received the notification with the details of the assigned driver at least 3 hours prior to the scheduled pick-up time, please contact the 24-Hour Dedicated Concierge at (+632) 8840-777 or through the available options found on the Contact Us page on the Mastercard Travel Pass website or app.
- How will the driver contact me for pick-up?
The assigned driver will contact you on the mobile number provided when the reservation was made. Please ensure that the number you provide during the reservation process is the one that you can be contacted at when your driver arrives. If you require assistance, please call the 24-Hour Dedicated Concierge at (+632) 8840-7777.
- Is there a grace period or waiting time for my pick up?
The waiting time for Limo service is as follows:
For Arrivals: 60 minutes from the actual flight arrival time. Once waiting time is exceeded, and the Customer/s has/have not boarded the vehicle, the Airport Limo service will be considered cancelled and no refund of entitlement and/or payment will be provided.
For Departures: 15 minutes from the scheduled pick up time. Once waiting time is exceeded, and the Customer/s has/have not boarded the vehicle, the Airport Limo service will be considered cancelled and no refund of entitlement and/or payment will be provided.
- What should I do if my driver does not turn up?
Please ensure that the number you provided during the reservation process is the one that you can be contacted at when your driver arrives. Also, please keep the SMS with driver details so you can also contact the driver when necessary.
If you require assistance, please call the 24-Hour Dedicated Concierge at (+632) 8840-7777.
- I need to book more than one vehicle. How do I make multiple reservations
If you would like to book more than one vehicle, please place multiple reservations. Only one vehicle can be reserved for each reservation.
What happens if I lose/misplace my BDO World Elite Mastercard? Will my user account and benefits still be valid?
Your user account along with the benefits are valid as long as your BDO World Elite Mastercard is active and eligible. For lost/stolen cards, the new replacement card will have to be enrolled.
- The “Mastercard Airport Limo” (“Benefit”) is non-transferable and is exclusive to active BDO World Elite Mastercard Cardholders (“Qualified Cardholder”).
- Qualified Cardholders are entitled to one (1) complimentary Airport Limo service per calendar year. It can be used by the Qualified Cardholder or may be booked by the Qualified Cardholder for his/her preferred beneficiary.
- The complimentary Airport Limo service is valid for single trip only. It is non-refundable and cannot be resold and/or redeemed as cash. DragonPass reserves the right to void any bookings and forfeit the related entitlement if the booking is found to be resold.
- The complimentary Airport Limo service only covers the standard service reservation through the default car type which is usually a sedan (depending on region of travel, this ranges from Audi A6 or similar in Mainland China cities, Toyota Camry or similar in selected Asian cities, Mercedes-Benz E-Class, BMW 5 Series or similar in most other cities).
- Additional charges may apply if there is a request for a bigger vehicle at point of booking. Excess mileage will incur a surcharge for pick-up / drop-off point located outside the city center. For Airport Limo services booked between 21:00 to 08:00 hours, a 20% surcharge shall apply.
- Should surcharges be applicable, the amount will be charged to the BDO World Elite Mastercard (“Qualified Card”).
- The Airport Limo service does not currently cover cross-city and cross-border transportation and/or destination.
- All Airport Limo services are subject to availability and reservation is on a first come, first serve basis. All services are required to be reserved at least 48 hours in advance of scheduled service, unless stated otherwise.
- Cancellations for the Airport Limo service made at least 24 hours in advance of scheduled service time will be eligible for a refund of entitlement and/or payment amount, if any. Amendments to a reservation cannot be made after a reservation has been submitted. If you wish to amend your reservation, please cancel the existing reservation at least 24 hours in advance and make a new reservation with the new details.
- Any unused complimentary Airport Limo services will not be carried over to the following year.
- The Qualified Cardholder acknowledges that the Benefit is provided by DragonPass and agrees to its Conditions of Use found on the website.
- The Qualified Cardholder agrees that BDO is neither responsible for nor guarantees the availability of the Airport Limo services.
- DragonPass reserves the right to amend the privileges, Terms and Conditions or Conditions of Use without prior notice. DragonPass’ decision on all matters relating to the privileges, Terms and Conditions or Conditions of Use will be at its absolute discretion and will be final and binding.
- For any queries, concerns, requests for assistance, dispute and the like, directly send an email to support.mc@dragonpass.com.cn.
Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000
BDO Contact Center:
Hotline: (+632) 8888-0000
Outside Metro Manila
(PLDT/Globelines): #8888-0000
(For landline only, press # followed by 8888-0000)
International Toll-Free:
This channel is dedicated to handling online banking enrollment and/or updating of registered online banking contact information of overseas clients. For phishing reports, please send the email to reportphish@bdo.com.ph.