BDO Titanium Mastercard™ Cancellation and Replacement


IMPORTANT ADVISORY
The BDO Titanium Mastercard will be permanently discontinued and can only be used until January 30, 2025.

You can use your existing BDO Platinum Mastercard for your day-to-day payment needs or receive a new BDO Platinum Mastercard as a replacement of your BDO Titanium Mastercard.

Rest assured that all the Travel and Lifestyle benefits that you currently enjoy on your BDO Titanium Mastercard will continue as follows:
• 2x Peso Points* for every PHP1,000 qualified spend
• Complimentary Priority Pass membership with up to four (4) FREE lounge visits**
• Up to P20M comprehensive travel insurance coverage**
• E-commerce Purchase Protection Insurance**
• Exclusive offers through Mastercard Priceless Specials
• Year-round cashback and rebate programs, up to 50% OFF Dining Deals, and Birthday Privileges
 
*Special Offer until December 31, 2024
**Terms and Conditions apply

Click here to know more about the features and benefits of the BDO Platinum Mastercard.

Please ensure that your mobile number, email address, and billing address with BDO are up-to-date to receive important updates, advisories, and your new Card within October 2024.
 

Frequently Asked Questions


BDO Titanium Mastercard Cardholders whose accounts are active and current (without past due balance) and without active BDO Platinum Mastercard will receive a new BDO Platinum Mastercard as a replacement.

Please click on the appropriate tab below to know more details.
• If you don’t have an existing BDO Platinum Mastercard, click “Card Cancellation with Replacement”
• If you have an existing BDO Platinum Mastercard, click “Card Cancellation without Replacement”
 

A new BDO Platinum Mastercard will be issued and delivered to your billing address within October 2024.
 
To learn more about the features and benefits of your new BDO Platinum Mastercard, please click here.
 

Yes, please note that the following important details will change:

• Card Number
• Card Expiry (The BDO Platinum Mastercard will have a new card number with an updated expiry, if due for renewal)
• CVV (3-digit code found on the back of your Card)
 

The following account information will be retained:
 
• Virtual Card – Virtual cards linked to your BDO Titanium Mastercard will be automatically relinked to your new BDO Platinum Mastercard with the same card number.
• Credit Limit
• Supplementary Cards – All existing and active Supplementary Cards linked to your account will also be replaced together with your Principal Card.
• Sub-limit assigned to Supplementary Cards, if applicable
• Statement Date
 

The outstanding balance of your BDO Titanium Mastercard, including monthly installment amortization, if any, will be transferred to your new BDO Platinum Mastercard..

Yes, any remaining points balance from your BDO Titanium Mastercard will be transferred to your new BDO Platinum Mastercard.

No, the Priority Pass membership linked to your BDO Titanium Mastercard will be cancelled upon card replacement to BDO Platinum Mastercard. Please re-enroll using the details of your new BDO Platinum Mastercard to continue enjoying lounge access benefits. Click here to learn more.
 

Yes, your remaining free lounge visits will be carried over to the new account linked to your BDO Platinum Mastercard and can be used until December 31, 2024.

1. All payment arrangements enrolled through BDO using your BDO Titanium Mastercard will be automatically re-enrolled (e.g., Auto-Charge, Automatic Debit Arrangement (ADA)).
 
2. For payment arrangements enrolled directly through specific merchants (e.g., Utility Bills, Insurance, Subscriptions, etc.), re-enroll using your NEW Card with the merchants to avoid service interruptions.
 

Activate and use your new Card as soon as you receive it. Once activated, your BDO Titanium Mastercard will be automatically cancelled.
 
Please properly dispose of your old card by cutting all the card details (card number, expiry date and CVV).
 

1. If you are using the BDO Online app, your new card details will automatically appear on your list of accounts.
 
2. If you are using BDO Online Banking via website, please log-in here and re-enroll your new Card. If not yet enrolled, click here to enroll.
 

Yes, if NOT interested in the card conversion, please call the BDO Customer Contact Center at (+632) 8888-0000 on or before August 31, 2024.
By OPTING OUT, you agree that your BDO Titanium Mastercard will be cancelled with no replacement. Any remaining balance will be billed until fully paid.
 
 
Titanium Replacement 
 

Your BDO Titanium Mastercard can only be used until January 30, 2025, or until Card expiry, whichever comes first. No replacement card/s will be issued. 
 

The outstanding balance of your BDO Titanium Mastercard, including monthly installment amortization and remaining unbilled transaction/s as of January 30, 2025, if any, will continue to be billed until fully settled.
 

Yes, any remaining points balance from your BDO Titanium Mastercard will be transferred to your existing BDO Platinum Mastercard by March 31, 2025.

The Priority Pass membership linked to your BDO Titanium Mastercard is valid until January 30, 2025, or until Card expiry, whichever comes first.

1. All payment arrangements enrolled through BDO using your BDO Titanium Mastercard will be cancelled on January 30, 2025, e.g., Auto-Charge, Automatic Debit Arrangement (ADA). You may request to re-enroll your existing payment arrangements to your BDO Platinum Mastercard by clicking here or calling the BDO Contact Center at (+632) 8888-0000.
 
2. For payment arrangements enrolled directly through specific merchants (e.g., Utility Bills, Insurance, Subscriptions, etc.,) please re-enroll your existing BDO Platinum Mastercard with the merchant to avoid any service interruptions.
 

No, if you are using BDO Online Banking via the mobile app, you don’t need to re-enroll your existing Card. It is already on your list of accounts.
 
If you are using BDO Online Banking via website, please click here to enroll if you are not yet enrolled.
 

Contact us

BDO Corporate Center

BDO Corporate Center:

7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000

BDO Corporate Center

BDO Contact Center:

Hotline: (+632) 8888-0000

Outside Metro Manila

(PLDT/Globelines): #8888-0000

(For landline only, press # followed by 8888-0000)
 

International Toll-Free:

(IAC)+800-8-CALLBDO (2255-236)

(See list of IAC here)

BDO Corporate Center

callcenter@bdo.com.ph

This channel is dedicated to handling online banking enrollment and/or updating of registered online banking contact information of overseas clients. For phishing reports, please send the email to reportphish@bdo.com.ph.

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