ADR-Convert to Amex Plat 
This is for American Express® Green Card that will be converted to American Express® Platinum Credit Card
 
The BDO-issued American Express Green Card will be discontinued but we want to make sure that you continue to have access to American Express Cards’ privileges as we convert your Card to an American Express Platinum Credit Card in May 2024.
 
Your new American Express Platinum Credit Card comes with one (1) year FREE membership and more exciting travel and lifestyle benefits. Click here to stay up to date with the latest benefits of your new Card.

Please ensure that your mobile number, email address, and billing address with BDO are updated to receive important advisories about your Card.
 
To learn more about this card conversion, please refer to the Frequently Asked Questions below.
 

Frequently Asked Questions

Your Card will be converted to an American Express Platinum Credit Card because the American Express Green Card product will be discontinued. The conversion of your Card will ensure that you will continue to have access to American Express privileges. Click here to stay up to date with the latest benefits of your new Card.

Note that your Card must be active and of good credit standing with no past due obligation. Otherwise, your American Express Green Card will be cancelled on May 7, 2024 with no replacement.

If you do not opt-out of the conversion, your Card will be converted to American Express Platinum Credit Card in May 2024. Your Card must be active and in good credit standing with no past due obligation. Otherwise, your American Express Green Card will be cancelled on May 7, 2024 with no replacement. 

Not opting out of the conversion means that you are giving BDO your consent to proceed with the conversion of your Card.

Your American Express Green Card and any supplementary Cards will be cancelled within 3 banking days upon activation of your new American Express Platinum Credit Card or on August 1, 2024, whichever comes first.
 
Once cancelled, please properly dispose of your old Card and any Supplementary Cards by cutting all the Card details (card number, expiry date, 4CSC, and CVV) and chip before disposal.
 

Any outstanding balance on your American Express Green Card will continue to be billed until fully paid. All remaining amortizations from your installment transactions will be transferred to the USD account of your new American Express Platinum Credit Card in June 2024. For installment transactions with payment billing holiday, merchant’s name will change to BNPL FR CONVERTED CARD once transferred to your new Card.

Your latest rewards points balance will be automatically transferred to the USD account of your new American Express Platinum Credit Card in August 2024.

Yes, you may continue to use your American Express Green Card until July 31, 2024, while waiting for the delivery of your new Card. This will also apply to your Supplementary Cards, if any.

If you do not receive your new American Express Platinum Credit Card by June 2024, you may request for card re-delivery by clicking here.

  • All payment arrangements previously enrolled through BDO will automatically be re-enrolled to your new Card (e.g. Utility payments via Auto-Charge, Automatic Debit Arrangement (ADA)).

  • For payment arrangements enrolled directly through specific merchant/s (e.g. Utility Bills, Insurance, Subscriptions, etc.), please enroll your new card number to the merchant/s to avoid service interruption.

You need to enroll your new Card:

  • If you are using the web-based BDO Online Banking, select Enrollment > Own Account > Enroll > Select Currency > Choose Credit Card under Account Type > Enter Account Number.
  • If you are using the BDO Digital Banking app, select More > Enrollment Services > Enroll Own Account > Enter Account Number > Choose Credit Card under Account Type.

You don’t need to enroll your new Card if you are using the new BDO Online app. It will automatically appear in your list of accounts.

Yes, if you’re NOT interested in the card conversion, text ADR<space>OUT<space>Reference Code to 225678 until May 1, 2024 to opt-out. Your unique code will be sent to your registered mobile number via SMS. 
 
IF YOU OPT-OUT of the conversion, PLEASE NOTE the following:
  • Your American Express Green Card and any Supplementary Cards will be cancelled on May 7, 2024. 
  • You will NOT receive any replacement cards.
  • All payment arrangements will be cancelled.  
  • Any outstanding balance on your American Express Green Card, including remaining installment transactions, will continue to be billed and must be settled.
  • You can redeem your Membership Rewards Points until August 29, 2024. All remaining unredeemed points after said date will be forfeited. To redeem your points, go to the Membership Rewards Catalogue, choose your reward and completely fill out and submit the online redemption form. You may also call the BDO Contact Center at (+632) 8888-0000 or visit a BDO branch near you.

Activate and use your new American Express Platinum Credit Card as soon as you receive it to start enjoying your new Card’s benefits and privileges. Please remember that your American Express Green Card and any Supplementary Cards will automatically be cancelled on August 1, 2024. 

Once cancelled, please properly dispose of your Card and any Supplementary Cards by cutting all the Card details (card number, expiry date, 4CSC, and CVV) and chip before disposal.

  • Statement Date
  • Existing Supplementary Cards - All existing and active Supplementary Cards linked to your account will also be converted and will be processed automatically together with your Basic Card account.
  • Outstanding Balances from Straight Transactions – All card balances will continue to be billed and will reflect on your American Express Green Card’s statement of account until fully paid.

  • Card Number
  • Card Expiry
  • 4CSC – 4-digit code found in front of your Card used in online straight transactions
  • CVV – 3-digit code found at the back of your Card used for online Buy Now, Pay Later or installment transactions
  • Credit Limit – BDO will re-evaluate your account and assign a credit limit for your Card
  • Currency -  PHP and USD
  • Outstanding Balances from Installment Transactions – Installment transactions will be transferred to the USD billing of your new American Express Platinum Credit Card
  • Due date – 25 days from statement date
  • Fees and Charges
  • Card Benefits and Features 

 

Updated as of May 2024

Contact us

BDO Corporate Center

BDO Corporate Center:

7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000

BDO Corporate Center

BDO Contact Center:

Hotline: (+632) 8888-0000

Outside Metro Manila

(PLDT/Globelines): #8888-0000

(For landline only, press # followed by 8888-0000)
 

International Toll-Free:

(IAC)+800-8-CALLBDO (2255-236)

(See list of IAC here)

BDO Corporate Center

callcenter@bdo.com.ph

This channel is dedicated to handling online banking enrollment and/or updating of registered online banking contact information of overseas clients. For phishing reports, please send the email to reportphish@bdo.com.ph.