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Amex Gold Card Cancellation
The BDO-issued American Express® Gold Card will be discontinued.
With this, your American Express Gold Card will be cancelled with no replacement Card and can no longer be used starting May 7, 2024, regardless of card expiry date. Any remaining unbilled installment transactions and all outstanding balances on the Card will continue to be billed until fully paid.Â
Please ensure that your mobile number, email address, and billing address with BDO are updated to receive important advisories about your Card.
Important Reminders:Â
- Any remaining unbilled installment transactions and outstanding balance on the Card will continue to be billed until fully paid.Â
- Accumulated Membership Rewards® Points can be redeemed until August 29, 2024 only. Any unredeemed points after the said date will be forfeited.
- Once cancelled on May 7, 2024, please properly dispose of your Card and any Supplementary Card(s) by cutting all the Card details (card number, expiry date, 4CSC, and CVV) and chip before disposal.
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Frequently Asked Questions
The BDO-issued American Express Gold Card product will be discontinued.
Your American Express Gold Card will automatically be cancelled on May 7, 2024, regardless of Card expiry date.Â
Once cancelled, please properly dispose of your Card and any Supplementary Card(s) by cutting all the Card details (card number, expiry date, 4CSC, and CVV) and chip before disposal.
All payment arrangements previously enrolled through BDO (e.g. Utility payments via Auto-Charge, Automatic Debit Arrangement (ADA)) and enrolled directly through specific merchants (e.g. Utility Bills, Insurance, Subscriptions, etc.) will automatically be cancelled on May 7, 2024.
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- For payment arrangements enrolled through BDO (e.g. Utility payments via Auto-Charge, Automatic Debit Arrangement (ADA), click here or please call the BDO Contact Center at (+632) 8888-0000.
- For payment arrangements enrolled through specific merchants (e.g. Utility Bills, Insurance, Subscriptions, etc.), please re-enroll it with your merchant to avoid any service interruptions.
Any remaining unbilled installment transactions and any outstanding balance as of May 6, 2024 will continue to be billed to your American Express Gold Card until fully settled. These transactions will no longer earn Membership Rewards® Points. Fees and Charges apply.
No, any remaining outstanding balance under your American Express Gold Card must be settled and cannot be transferred to another card account.
Remaining Membership Rewards® Points after card cancellation on May 7, 2024 can be redeemed until August 29, 2024. Unredeemed points after the said date will be forfeited.
To redeem your points, go to the Membership Rewards Catalogue, choose your reward and completely fill out and submit the online redemption form. You may also call the BDO Contact Center at (+632) 8888-0000 or visit a BDO branch near you.Â
No, your remaining points cannot be transferred to another BDO American Express Card. Redeem your points on or before August 29, 2024 to avoid forfeiture.
ADL-Cancellation
Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline:Â (+632) 8840-7000
BDO Contact Center:
Hotline:Â (+632) 8888-0000
Outside Metro Manila
(PLDT/Globelines): #8888-0000
(For landline only, press # followed by 8888-0000)
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International Toll-Free:
This channel is dedicated to handling online banking enrollment and/or updating of registered online banking contact information of overseas clients. For phishing reports, please send the email to reportphish@bdo.com.ph.
