In the recent months, there has been an increased number of clients that have experienced suspicious bank account transactions involving withdrawals and purchases done without their knowledge.
 

In the 4th quarter of 2017, we have seen an extraordinary rise in fraud attacks towards the entire industry with an increase in the number of claims unauthorized transactions taking place in other countries.
 

We are currently running a thorough investigation process that involves tracing individual transactions, checking any irregularities and identifying signals of fraud from millions of valid transactions everyday. This challenging task is done to ensure that all cases are addressed accordingly, and that a resolution is served for all valid cases.
 

We also wish to remind our clients to keep their account information private, as well as to be mindful of people requesting for their personal account details through phone, SMS, email, or websites. Unscrupulous individuals and groups are constantly preying on unsuspecting clients to collect their bank information through skimming, phishing, social engineering, and other devious ways.
 

To help our affected clients, we encourage them to formally file a report via email (callcenter@bdo.com.ph), its international toll free number (IAC +800-8-631-8000), or its domestic hotline (631-8000.
 

Their account’s safety and security are our top priority.