1. What benefits can BDO World Elite Mastercard Cardholders enjoy?
   All Qualified Cardholders who have successfully registered a user account for the Benefit will be able to make reservations for the Airport Limo service, enjoy preferential rates charged to their BDO World Elite Mastercard and get one (1) entitlement to a complimentary Limo ride.
   
   
2. How many Entitlements do I have?
   Qualified Cardholders are entitled to one (1) complimentary Airport Limo service per calendar year.
   
   
3. What is the validity of my Entitlement? 
   Your one (1) Airport Limo service Entitlement is valid from January 1st to December 31st of the same year. Unused entitlement will not be carried over to the following year.
   
   
4. How do I redeem/use my Entitlements?
   To redeem/use an Entitlement, please apply the Entitlement upon check out at the end of the Limo reservation process. Only one Entitlement can be applied for each reservation. Each Entitlement can only be used once. Entitlements can only be redeemed against the standard service reservation and do not cover surcharges incurred due to add-ons such as car type upgrade. 
    

1. How do I make a reservation for the Limo service?
   Reservations for the Limo service can be made on the Benefit Website once a Qualified Cardholder has successfully created a user account. 
   
   The cost of the service based on the Qualified Cardholder’s booking requirements will be provided during the reservation process. 
   
   If Entitlements are available to the Qualified Cardholder, this may be used during check out to offset against the full cost of the reserved service. 
   
   Where Entitlements are not available or insufficient to cover the full cost of the service, Qualified Cardholders will be able to charge the payable amount to their BDO World Elite Mastercard. 
   
   All reservations for Limo services must be completed at least 48 hours prior to the scheduled pick-up time.
   
   
2. Is Limo reservation only available via the website?
   Currently, reservations are only offered via the website, which is accessible via desktop or mobile. Qualified Cardholders may also reach out to Mastercard Concierge for assistance.
   
   
3. How do I decide on the car type to select when making a reservation?
   The Airport Limo service offers different car types to cater to different capacity requirements. The capacity details for number of passengers and number of luggages are indicated for each car type offered. Please consider this information when making a selection. Other factors to also take into account would be the size of the luggages as well as whether child seat/s is/are required. Actual vehicle make and model provided may vary according to region of travel and availability at time of service.
   
   Comfort: Toyota Crown, Honda Accord, Nissan Teana or similar.
   Sedan: Audi A6 or similar in Mainland China cities, Toyota Camry or similar in selected Asian cities, Mercedes-Benz E-Class, BMW 5 Series or similar in most other cities.
   MPV: Buick GL8 or similar in Mainland China cities, Mercedes-Benz V-Class, Toyota Alphard or similar in most other cities.
   
   
4. Can I make a Limo reservation on behalf of someone else?
   Yes, you can. To reserve the service on behalf of someone else, please indicate by selecting the checkbox “I’m making this booking for someone else” in the reservation form on the Benefit Website. Kindly note that service entitlement given by Mastercard or the Bank is strictly not to be resold and meant for use by the Qualified Cardholder and/or guest of the Qualified Cardholder exclusively. DragonPass reserves the right to void any bookings and forfeit the related entitlement if the booking is found to be resold.
    

1. What is the cost of the Limo service, and do I need to pay for it?
   If Entitlements are available to the Qualified Cardholder, this may be used during check out to offset against the full cost of the reserved service. Entitlements are not redeemable against surcharges. Where Entitlements are not available or insufficient to cover the full cost of the service, Qualified Cardholder will be able to charge the payable amount to their BDO World Elite Mastercard.
   
   The cost of the service based on the Qualified Cardholder’s booking requirements will be provided during the reservation process.
   
   Factors which will determine the cost of the service are:
   • Car type: The car type differs in terms of capacity for number of passengers and number of luggages. The larger car type will typically be at a higher cost.
   • Time of reservation: There will be a surcharge of 20% for all Airport Limo services between 21:00 to 08:00 hours.
   • Excess mileage: Airport Limo provides ground transport from participating airports to city centre locations or from city centre locations to participating airports. Excess mileage will incur a surcharge for pick-up/drop-off point located outside the city center.
     
   •  Infant/Child Seat: Add-on of Infant or Child Seat/s will incur a surcharge. This is applicable regardless of whether the selection to add on is due to local regulations or otherwise.
   • Special Events: There may be a limited supply or non-availability of limo services before, during, and/ or after special events (such as the Olympics and Rugby World Cup in Japan and the Formula 1 races in Singapore) because such special events may impact the available resources and operations in the host city. As such, additional surcharges may apply for Limo services reserved before, during, and/ or after such special event periods.
     
     
2. How can I request for a child seat?
   Please select the “Child Seat” option when making the reservation on the Benefit Website. Please note the surcharge applicable displayed next to the option when making the selection.
   
   
3. Can I cancel/amend a reservation?
   Cancellations of reservation of the Limo service can be done via the Website. In addition, Qualified Cardholders who had reserved their Limo service via Mastercard Concierge will be able to also cancel their Limo reservation via Mastercard Concierge. 
   
   Cancellations for the Airport Limo service made at least 24 hours in advance of scheduled service time will be eligible for a refund of entitlement and/or payment amount, based on mode of payment applicable for the reservation. Refunds (if any) will be issued based on the payment method Qualified Cardholders have used and will take up to 14 Business days. 
   
   Amendments to a reservation cannot be made after a reservation has been submitted. If you wish to amend your reservation, please cancel the existing reservation and make a new reservation with the new details. Service reservation must be at least 48 hours in advance of scheduled service time. Qualified Cardholders who had reserved their Limo service via Mastercard Concierge can contact Mastercard Concierge for assistance.
   
   
4. How will I be informed of the driver’s details for the Limo service reservation?
   You will receive a notification via SMS and email with the information of the assigned driver at least 3 hours prior to the scheduled pick-up time. You can also retrieve details of your reservation under “My Order History” on the Benefit Website.
   
   
5. What should I do if I have not received the SMS/email notification with the driver’s information?
   If you have not received the notification with the details of the assigned driver at least 3 hours prior to the scheduled pick-up time, please contact the customer service team at +65 6741 4197, via email support.mc@dragonpass.com.cn, or through the available options found on the Contact Us page on the Benefit Website.
   
   
6. How will the driver contact me for pick-up?
   The assigned driver will contact you on the mobile number provided when the reservation was made. Please ensure that the number you provide during the reservation process is the one that you can be contacted at when your driver arrives. If you require assistance, please call the customer service team at +65 6741 4197 or email support.mc@dragonpass.com.cn.
   
   
7. Is there a grace period or waiting time for my pick up?
   The waiting time for Limo service is as follows:
   
   For Arrivals: 60 minutes from the actual flight arrival time. Once waiting time is exceeded, and the Customer/s has/have not boarded the vehicle, the Airport Limo service will be considered cancelled and no refund of entitlement and/or payment will be provided.
   
   For Departures: 15 minutes from the scheduled pick up time. Once waiting time is exceeded, and the Customer/s has/have not boarded the vehicle, the Airport Limo service will be considered cancelled and no refund of entitlement and/or payment will be provided.
   
   
8. What should I do if my driver does not turn up?
   Please ensure that the number you provided during the reservation process is the one that you can be contacted at when your driver arrives. Also, please keep the SMS with driver details so you can also contact the driver when necessary.
   
   If you require assistance, please call the customer service team at +65 6741 4197I
   
   
9. I need to book more than one vehicle. How do I make multiple reservations
   If you would like to book more than one vehicle, please place multiple reservations. Only one vehicle can be reserved for each reservation.

What happens if I lose/misplace my BDO World Elite Mastercard? Will my user account and benefits still be valid?
Your user account along with the benefits are valid as long as your BDO World Elite Mastercard is active and eligible. For lost/stolen cards, the new replacement card will have to be enrolled.