Step 1: Check the nearest BDO Branch near you here.
Step 2: Bring one (1) valid ID and your Cash Card
Step 3: Our branch personnel will create a Basic Account for you and give you your new FREE BDO Pay Card.

Note: Cash Card will no longer be usable after it is surrendered. You will not be able to transact or receive money in this accoutn moving forward. Make sure you withdraw your remaining balance before surrendering the Cash Card. If you need help in withdrawing your balance, please ask your branch Servicing Officer for assistance. 

1. Passport (with English characters)
2. Driver's License issued by LTO
3. Professional Regulations Commission (PRC) ID
4. Unified Multi-purpose ID (UMID)
5. Social Security System (SSS) ID
6. Philippine Identification System (PhilSys) ID
7. School ID (for minors)
8. NBI Clearance
9. PNP Clearance with dry seal
10. Philippine Postal ID
11. Voter's ID
12. Tax Identification Number (TIN) ID
13. Barangay Certification with dry seal
14. Government Service and Insurance System (GSIS) ID
15. PhilHealth ID
16. Senior Citizen ID
17. Overseas Workers Welfare Administration (OWWA) ID
18. Overseas Filipino Workers (OFW) ID
19. Seaman's Book
20. Government Office and GOCC ID (e.g. AFP, HDMF)
21. Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
22. Person with Disability (PWD) ID issued by National Council on Disability Affairs (NCDA)
23. DSWD Certification
24. Integrated Bar of the Philippines (IBP) ID
25. Company IDs issued by private entities registered with or supervised or regulated either by BSP, SEC or IC
26. Maritime Industry Authority (MARINA) ID

*One (1) valid ID is acceptable if the ID is a Passport, Driver’s License, PRC ID, UMID, SSS ID, PhilySys ID or School ID (for minors).
Otherwise, please prepare at least two (2) valid IDs from the list. The chosen ID must be original and within their period of validity.
You may be asked to submit additional documents in compliance with bank regulatory requirements

Only Retail Cash Card holders are eligible for a free BDO Pay Card. For Payroll Cash Card holders, please wait for your company HR to coordinate with you on the replacement of your Cash Card. 

After March 31, 2025, you will no longer be able to access the funds and transact using your Cash Card. ​

You can only do Cash Card reloading over the counter in branches and ATMs until January 31, 2025.

You may withdraw the remaining balance via ATM or consume the balance through POS using the Cash Card only until March 31, 2025. 

For Retail Cash Cards for replacement but with no existing balance, you may visit a BDO branch and bring a valid ID. Our branch personnel will be ready to assist in creating your Basic Account.  

  
For Retail Cash Cards for replacement but with existing balance (i.e. tagged/declared as Lost/Stolen card, Captured, Unauthorized, Damaged & Forgotten PIN), customers will no longer be issued a replacement Cash Card in the branch. Please withdraw/consume existing balance and avail of a BDO Pay Card before March 31, 2025.